Kuju Kogen Cottage

I had read the reviews before booking, so I was prepared, but the number of amenities, the room facilities, and the service were all very disappointing. Even though the child's age was confirmed when booking online, it was booked as an adult, so the meals and price could not be changed to the same as adults. No suggestions were made. The only thing they said was that they could not accommodate the reservation because it was made through an overseas app. I had contact information and the child's age, but the reason they could not accommodate me was not only because they were not connected to the reservation site, but also because they were not very responsive on the spot. They were very cold, even without hearing an explanation that this is what they were making the reservation for. As for the food, even though the front desk had confirmed the child's meal, there was cooking sake in the child's meal. It was something that you couldn't tell by smell, so what would they have done if the child had eaten it? The food was also different from what was said online, and there was no explanation of the upgrade, and since it was a cottage in a great location, I was expecting something better than what was said in the online reviews, but it was the same. To be honest, the front desk's response was so businesslike that I wondered how well they had been trained, and I thought they should reconsider what hospitality is. It was worth the price.

I visited in January this year and liked it so much that I visited again. I was a little disappointed that the system was a little different from January (in January, the staff suggested that I change the meal type on the same day, but this time, when I asked to change it, they said that it was not possible on the same day. If I had known that it was not possible, I would have requested the change in advance, but it was disappointing). Other than that, it was better than I expected. You have to rent a car to get there. If I go nearby again, I think I will stay there again.

*April 15, 2024 ●The front desk staff and dining room staff are all refreshing and kind, and the service is very good and wonderful. ●Each dish of the food is very elegant and delicious. ●The starry sky feels close, and the shooting stars are beautiful. ●There is a large public bath, and the hot springs are of good quality. ●Each room has a shower room, sunken kotatsu, kerosene fan heater, humidifier heater, and air conditioner. ●The beds are equipped with futons on raised steps. ●Hotel pajamas (navy blue, S, M, L), a hooded long gown (red) for going out, and slippers are provided. ●Wi-Fi, a TV, and a safe are available.

I went with three friends! We had a lot of fun!! The friendly service, the luxurious dinner, the wide variety of breakfast options, and the amazing views were all great!! In terms of amenities, I think it would have been 120 points if they had provided lotions and chargers! We had so much fun! Thank you for a wonderful time😄

OK hotel surrounded by nature The atmosphere is good, but the room is a bit shabby. The pillows are very flat, not comfortable to sleep on. The wifi is strong and the food is very good. Amenities include only shampoo and shower cream. There is a private onsen 1600yen/50 minutes. The room is quite old and shabby. But overall ok Smiling, friendly staff

It is an image of a log house. The sunken kotatsu was good, and I was worried about the cold because it was getting colder as the sun went down. There was a toilet and a shower room, but we recommend using the hot spring bath for the bath. I feel that the food was Japanese and had a lot of fish dishes.