Taiyuan Hotels with Airport pickup service

The room is very clean and big. The bed is very comfortable to sleep in. It is very hygienic. The location is very good. It is right next to Wanda. It is very convenient to travel. It is also good to find food. The lady at the front desk is very nice. She upgraded our room and gave us welcome fruit. She also helped us in time if we needed anything. I will choose them next time

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

It was a great stay. Due to flight delays, we checked in at 2am. The front desk helped us upgrade to a larger room type, which was convenient for unfolding a 24-inch suitcase. The room was clean and tidy, the breakfast was rich in variety, and the check-in and check-out were very smooth. At the end, the front desk also gave us a small bag of snacks.

The room was quiet and hygienic, the service staff were proactive and courteous, especially the breakfast had a wide variety of varieties, and the restaurant service was warm, friendly, responsible and proactive, which left a deep and good impression on me.

1. The hardware facilities have been upgraded and renovated on the original basis, and the overall sanitary environment is very good. 2. All bathroom products are Herborist products, which shows that the hotel is very attentive. 3. Minor flaws. The lake view room was upgraded, but the whole view cannot be seen. You need to stand by the window and look sideways. Standing on the 37th floor, it is not easy. It is recommended to make it clear in advance when there are elderly or children staying. 4. About service: The focus is on the two front desk beauties Yue Xin and Zhang Jing, who have gentle voices, clear pronunciation, and can listen carefully and work hard to meet needs. Thank you for your help.

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

Came to Taiyuan for 10,000 and stayed at InterContinental Taiyuan. The service here is very good. The concierge service is proactive. When the car arrived at the door, they helped us open the car door and take the suitcase. They were very proactive. Xiao Guo's service was very good. ദ്ദി(˵ •̀ ᴗ - ˵ ) ✧Thank you 🙏🏻 The room is very clean. I will come to your place next time. It was a pleasant stay. ᖰ⌯'▾'⌯ᖳ

The hotel also has an airport shuttle service that is more convenient. The service of the lady at the front desk is also super friendly. The room is clean and tidy. The environment is good and the sound insulation is also very good.

The room is very hygienic, very warm, well-equipped, all the staff are very friendly and welcoming, lived here for a month, very homey. The second week ”good friend” came, the cleaning aunt also applied for warm baby and ginger tea with the manager, very touched, will go back to live in the future, I would recommend friends to stay.

The room is very clean and tidy. The location is also very good. It is very close to Taiyuan South Railway Station. It is very comfortable. It is recommended. The front desk service staff is warm and polite. It gives a warm feeling. The pick-up service staff is also very hard and considerate. It is a hotel worth staying in.