Shanxi Jinci State Guesthouse (Taiyuan Jinci Scenic Area Branch) Guest Reviews
4.7/5
Outstanding
1968 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.6
Service4.8
Cleanliness4.7
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Negative reviews(31)
Guest User
9 Deluxe Room (2 beds)
Stayed in Jun 2024
Couples
13 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The name says it all..." State Guesthouse" underplays the grandeur of this hotel, a magnificent facility in magnificent surroundings.
Response from Property: Thank you very much for your high praise of our hotel ! We really appreciate it!We are a garden-style State Guesthouse Hotel with magnificent architecture and beautiful garden environment ! We sincerely look forward to your next visit !
Anonymous User
5 Standard Room (2 beds)
Stayed in Jun 2024
Travel with friends
24 review
3.8/5
Good
Posted on Aug 16, 2024
The hotel was famous and adjacent to a tourist attraction. The service was nice, except for a young male driver (for the commuting car that connected the hotel's buildings and the tourist attraction's gate), who seemed a bit reluctant or tired at work and lacked communication skills or etiquette (since the hotel claimed itself to be a five star hotel, it is not uncommon for guests to have higher expectations than elsewhere). It is said that the hotel was built in the 1950s. Thus, it was not surprising that many facilities seemed relatively old, especially when compared with newer hotels. Overall, the hotel could be a good choice.
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed review. It is the constant care and supervision of guests like you that enable us to constantly find problems in our work, obtain corrections and continuous progress. From your review, we regret to see that this stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely looking forward to your visit again!
Guest User
9 Deluxe Suite
Stayed in Mar 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Nice place
Response from Property: 【蘇式園林酒店】尊敬的賓客您好!您預訂的九號樓是我館的接待主樓,挑高3.2米,且為單面房,樓道寬敞,採光和景色都很棒。晉祠賓館鄰近晉祠公園,天龍山,太原古縣城等景點,是您出差旅行的最佳住處。我館佔地500多畝,綠化面積達到75%,這裏綠樹成蔭,這裏花開半夏,這裏春賞花,夏賞月,秋賞葉,冬賞雪,願您有機會在不同的季節再來感受一下,我們的團隊期待能再次為您服務。
Guest User
9 Deluxe Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 12, 2024
This time I took my parents with me and spent two days in Taiyuan. Stayed in Jinci State Guesthouse. We are very satisfied with the environment, service, meals, facilities, etc. I hope more people can visit Jinci Temple. The hotel provides shuttle bus service for the convenience of the elderly and children. All in all, very satisfied!
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6/14
Response from Property: Dear guest: Hello, thank you for choosing Shanxi Jinci State Guesthouse. Your recognition and affirmation are our greatest motivation. Shanxi Jinci State Guesthouse is a hotel that attaches great importance to the guest experience. Everything starts from the customer's feelings and human nature. With thoughtful facilities and equipment, super five-star material selection, and comprehensive customer service processes, we adhere to the principle of serving every customer well and work hard to make every guest who comes to the hotel feel at home. Welcome you Follow us at any time, we hope to bring you new experiences next time, and look forward to seeing you next time! Wish you: be well!
Guest User
9 Deluxe Room (2 beds)
Stayed in Jan 2024
Family
44 review
1.0/5
Posted on Feb 14, 2024
This hotel is not recommended. I booked it because it is close to Jinci Temple. They have a shuttle bus that takes them to the door between Jinci Temple and the hotel. It is not sent to the main gate. If you need a tour guide, you have to go back to the south gate to ask for one. I sincerely The advantages of this hotel are wasted. The hotel facilities are aging, the water in the wash basin is not good, and the sanitary conditions are very poor. There are hairs on the bed. I asked them to change beds, but I found that there were hairs on the other bed again. After staying for two nights, the sink was not cleaned the next day. , I really don’t recommend it.
Original TextTranslated by Google
Response from Property: I'm very sorry to bring you a bad stay experience. The hotel opened in 1957 and was renovated in 2006. It is a local five-star hotel with an area of 518 acres and a green coverage rate of 70%. With its unique The characteristics of the royal garden and the architectural style of the villa have earned it the reputation of "Garden Villa" and "Diaoyutai" of Shanxi. We have given feedback on the issues you mentioned one by one and will make rectifications in the next time to strive to bring customers a satisfactory stay experience. The hotel currently has eleven villa-style reception buildings with different styles, novel concepts and unique designs. Simple and solemn, elegant and magnificent, it presents a supreme style. It is also equipped with facilities such as a fully automatic circulating disinfection constant-temperature swimming pool, standard indoor tennis court, KTV private room, ice and fire sauna, hydromassage, leisure bar and other facilities. It is an ideal place for leisure, fitness and entertainment. Whether it is home travel, business office, self-driving tour, team meeting, or resident foreign experts, the hotel is the most ideal choice. If you encounter any problems during the check-in process, please call the front desk and we will solve it for you in time. We look forward to seeing you next time! Wish you: be well!
Guest User
9 Deluxe Room (2 beds)
Stayed in Jul 2023
Business travelers
19 review
4.0/5
Very Good
Posted on Aug 22, 2023
The environment is beautiful, but the waiters are quite arrogant. The rooms are spacious, but the indoor facilities are relatively old. The sun is quite strong on the third floor and the air conditioner is not very cool. After the hotel sent someone to fix it to no avail, they upgraded me to a suite. I feel that the upper floors of the hotel are a little more user-friendly. I have stayed at this hotel many times before, but I will not choose this hotel again after this time.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住我們酒店,非常抱歉沒有給您帶來滿意的入住體驗!我們酒店一貫秉持“年輕自由”的經營理念,連空調也會偶爾“奔放”一點~畢竟這個季節温度變化快我們的空調也是很為難啊~對於您提出的問題,我們第一時間聯繫了專業人員進行排查檢修,確保所有房間的空調都能正常使用。我們誠摯邀請您再次光臨酒店,看到因為您的意見我們酒店所進行的改善。您有任何的意見以及建議,都可以隨時撥打我們的商家電話與我們聯繫,我們的值班經理24小時在線。再次感謝您的反饋,我們酒店及所有員工誠摯期待您的再次光臨!
Guest User
9 Deluxe Room (2 beds)
Stayed in Jul 2023
Family
5 review
4.7/5
Amazing
Posted on Aug 17, 2023
The area and garden landscape of this state guesthouse are worthy of the title of state guesthouse. And it has a unique geographical advantage, being only separated from royal gardens such as Jinci Temple by a wall. Of course, the decoration of the room is aging (otherwise it would not be the current price, how many so-called luxury hotels have such a garden investment and geographical advantage). I would like to praise the little brother of the battery car and the sister of the waiter at the water bar in the lobby. I returned to the hotel around 10 o'clock last night and saw that the lobby bar was still open. On a whim, I said I wanted to buy ice cream and ice water for my children. My sister said that there was no supply of these two things at this time, but asked me to wait. After making a phone call, a little brother picked me up at the entrance of the lobby in a battery car and pulled me from Building No. 9 to near the staff dormitory. He took me to a canteen owned by the staff and bought the snacks and ice cream that the children wanted. , ice water. The little brother was polite all the way, helped me with things, and proudly explained to me the history and scenery of the State Guesthouse, as well as the attractions around Jinci Temple that are worth visiting. It was past 10 o'clock in the evening, and I wanted to buy some snacks to enjoy this kind of VIP service. I have stayed in so many hotels and never enjoyed this one before. We must praise the little brother of the battery car and the sister of the water bar in the lobby last night.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,十分感謝您的好評!山西晉祠國賓館位於太原市西南20公里處懸翁山麓,與全國著名旅遊勝地晉祠毗鄰,佔地面積518畝,綠化覆蓋率為70%,以其獨特的皇家園林特點和別墅建築風格博得了“花園別墅”和山西“釣魚台”之譽。酒店按國家旅遊局五星級酒店標準全新配置,專為商旅客人和休閑旅行的客户打造的清新舒適的入住體驗,設有高檔的全自動循環消毒恆温游泳館、標準室內網球場、KTV包間、冰火桑拿浴、水療按摩、休閑吧等設施,是理想的休閑、健身、娛樂場所。無論是居家旅行、商務辦公、自駕車旅遊,還是團隊會議、常住外賓專家,晉祠國賓館都是您理想的選擇。如果您在入住過程遇到任何問題,歡迎致電前台,我們會及時為您解決,期盼與您的下次相見!祝:安好!
Response from Property: 尊敬的客人,非常感謝您選擇我們的酒店並給予評價。山西晉祠國賓館位於太原市西南20公里處懸翁山麓,與全國著名旅遊勝地晉祠毗鄰,環境優美,靜謐清幽,以其獨特的園林特點和別墅建築風格博得了“花園別墅”和山西“釣魚台”之譽; 山西晉祠國賓館是一家以服務著稱的酒店,很榮幸能夠為您提供專業和貼心的服務。酒店設施老化的問題,我們深感抱歉給您帶來了不便。隨着時間的推移,設施的老化和磨損是不可避免的,酒店一定會盡力維護和保養設施,確保它們在使用過程中能夠保持最佳的狀態。同時,我們也會將您的反饋意見及時反饋給相關部門,並採取積極的措施進行改進和升級。忠心期待您再次攜家人與朋友光臨。祝您工作順利、生活美滿!期盼與您的下次相見!祝:安好!
Response from Property: 尊敬的賓客:您好,感謝您的評價!山西晉祠國賓館位於太原市西南20公里處懸翁山麓,與全國著名旅遊勝地晉祠毗鄰,環境優美,靜謐清幽,以其獨特的皇家園林特點和別墅建築風格博得了“花園別墅”和山西“釣魚台”之譽; 山西晉祠國賓館致力於為每位客人提供最貼心細緻的服務,為每位客人帶來超值的入住體驗,您的認可是對酒店最大的支持與鼓勵,我們會更加用心服務好每一位家人,期盼與您的下次相見!祝:安好!
Response from Property: 尊敬的賓客:您好,感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會,盼與您的下次相見!祝:安好!
Response from Property: 尊敬的賓客:您好,非常感謝您細緻的點評與認可,通過您細緻入微的描述,可以感受到這次入住給您帶來的幸福感,這是我們服務者一直追求的,這也將成為山西晉祠國賓館繼續努力、不斷進取的動力。滿意只有起點,沒有終點,我們會用真心、誠信、細心、愛心期待您的下次光臨,期盼與您的下次相見!祝:安好!
Response from Property: 尊敬的賓客:您好,非常感謝您細緻的點評與認可,通過您細緻入微的描述,可以感受到這次入住給您帶來的幸福感,這是我們服務者一直追求的,這也將成為山西晉祠國賓館繼續努力、不斷進取的動力。滿意只有起點,沒有終點,我們會用真心、誠信、細心、愛心期待您的下次光臨,期盼與您的下次相見!祝:安好!
Response from Property: 尊敬的賓客:您好,十分感謝您的評價!山西晉祠國賓館位於太原市西南20公里處懸翁山麓,與全國著名旅遊勝地晉祠毗鄰,佔地面積550餘畝,綠化覆蓋率為70%,以其獨特的皇家園林特點和別墅建築風格博得了“花園別墅”和山西“釣魚台”之譽。酒店距離晉祠博物館917米,太原古縣城景區3.6公里;蒙山大佛景區6.9公里;天龍山石窟6.6公里,出行旅遊極其便利。酒店按國家旅遊局五星級酒店標準配置,專為商旅客人和休閑旅行的客人打造清新舒適的入住環境。您的滿意就是對我們最大的鼓勵,我們一直倡導服務至上,讓客人有賓至如歸的感受,感受到家一般的温暖與舒適是我們的服務宗旨與追求。誠摯的邀請您再次下榻賓館,為您提供更優質的服務!
Response from Property: 尊敬的賓客:您好,感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,我們會繼續優化完善設施設備,提高各項標準,為您打造完美的入住體驗,期待您的下次光臨,祝一切安好!