Hot Wave
March 7, 2025
Summarize it in one word: "Feel at home"
When I just checked into the hotel, Eva Han, the front desk, handled the check-in professionally, provided smiling service throughout the whole process, and patiently introduced the hotel restaurant, executive lounge and other service facilities. Although this was my first time staying at Courtyard by Marriott Taiyuan, the service experience at the front desk brought me closer to the guests.
When you enter the room, you can experience the attentive details. The handwritten service greetings, the daily room cleaning will help guests fold their pajamas, store the mobile phone charging cables, and everything will be neatly stored for the guests. These details show the hotel's high standards for service details.
The service of the executive lounge dinner and the breakfast in the lobby is also impressive. There are special baby meals, proactive greetings, and help guests make coffee and tea, etc.
In short, everything is impressive.
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