To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(3492)
Positive reviews(3394)
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Delicious breakfast(373)
Loved the night views(349)
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Good lighting(71)
Tasty coffee(62)
Luxurious(46)
Negative reviews(98)
Winston-1
VIP Villa Deluxe Suite
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on Oct 16, 2024
I booked a suite at Shanxi Hotel. Oh boy, what a stay!!! The hotel looks like a courtyard. The receptionist and the bellboy were all very cordial. They carried my luggage to the room for free. Our room was in another building so they advised us we could check out without coming back to the reception desk again. Just leave the keys in the room. The room was quite spacious with lots of amenities. I am very surprised they offer in-room laundry detergent and electric cloth dryer for hanging clothes. They consider every aspect of my stay and I would give them 5 out of 5 stars.
Response from Property: 尊敬的賓客:您好!感謝您的點評,能得到您的認可是我們最大的榮幸!祝您生活愉快!
Escobarbarian
Superior Scenic View Double Bed Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 21, 2024
A lovely hotel with a great blend of ancient style and modern amenities. The room was super comfortable and had a great view of the nearby park.
Response from Property: 尊敬的賓客:您好!感謝您對山西飯店酒店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑!祝:萬事如意!
Guest User
Superior Double Room
Stayed in Jun 2024
Couples
13 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Despite its age this hotel provided excellent value, friendly service and a very convenient location only a few minutes stroll from the main Taiyuan shopping and eating streets, And its super traditional exterior is quite remarkable.
Response from Property: 尊敬的賓客:您好,感謝您的點評!我店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Jun
Superior Scenic View Twin Room
Stayed in Nov 2024
Family
9 review
4.0/5
Very Good
Posted on Dec 31, 2024
Not bad.
Guest User
Superior Room (2 Beds)
Stayed in May 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jun 11, 2024
We stayed in this hotel on business, had absolutely wonderful experience, they took care of us from
the moment we arrived, the hotel itself looks amazing, it has significant cultural history, like one of the city attractions. Breakfast was great, a lot to choose from. Strongly recommended to other, we will definitely stay here again next time when we are in Taiyuan
Response from Property: 尊敬的賓客:您好!感謝您入住山西飯店,古人説“山不在高有仙則名,水不在深有龍則靈。”山西飯店人認為家不在大有愛才幸福,希望我們暖心的服務會讓您愛上我們。祝:安好!
roden zheng
Featured Room (2 beds )
Stayed in Feb 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Apr 15, 2024
The hotel have a great breakfast. Make sure you book with breakfast. But their central air conditioner are not open for the cold one while in my stay. So sad.
Response from Property: Hello! Thank you for your stay and for giving us the opportunity to serve you. The support and suggestions in your reviews are very rare and precious treasures for us. We will continue to work hard to continuously improve various services and hope to see you again at Shanxi Hotel! I wish you a happy mood and a happy family!
jorge Hilla
Superior Double Room
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Great location very close to Bell Tower Street and the park near the hotel that is also amazing. The location is also so beautiful
Very good breakfast with different kind of foods
Facilities are a little old but the bathroom is amazing (Japanese WC and very comfortable shower)
Response from Property: 尊敬的賓客:您好!感謝您的點評,能得到您的認可是我們最大的榮幸!祝您生活愉快!
Guest User
Featured Room (2 beds )
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 1, 2025
The best local and beautiful building. services are good too
TAN CYN
Superior Suite
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 31, 2024
VERY GOOD HOTEL. NEAR TO ALL ATTRACTION.
VERY FRIENDLY AND HELPFUL STAFFS.
Response from Property: 尊敬的賓客:感謝您的點評,能得到您的認可與支持是我們的榮幸,酒店一直秉承人文關懷的理念,希望對賓客如家人般的呵護和照料。能和您這樣互動溝通心裏非常舒適,期待您下次回家來!
LivelyRobin
VIP Villa Deluxe Suite
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 9, 2024
All my adult children and granddaughter really cherished the time they had at the Shanxi Hotel. Access to the nearby park made it very special.
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造品質服務,期待下一次的出行,我們能為您創造更加完美服務。
The Brown Panda
Featured Room (2 beds )
Stayed in Dec 2023
Solo travelers
6 review
4.7/5
Amazing
Posted on Jan 23, 2024
Historic hotel located in central Taiyuan. Many food options available within 100m.
Response from Property: 尊敬的賓客:您好!非常抱歉沒有為您提供滿分的入住體驗,因有您的陪伴使我們不斷成長,您的建議我們將納入改進計劃,我們努力用貼心細緻的服務換來您滿意的微笑,期待您下次光臨,祝您心想事成,萬事如意!
Guest User
VIP Villa Deluxe Suite
Stayed in Jul 2023
Solo travelers
38 review
5.0/5
Outstanding
Posted on Aug 7, 2023
Wow -- I had no idea when I booked this that it was a historical building. This is a great complex of buildings with a nicely refurbished interior. The Chinese-style breakfast buffet was good, and the robe was excellent. Check this place out if you're in Taiyuan.
Response from Property: Dear guest, hello! Thank you for your trust in Shanxi Hotel! Thank you even more for your generous praise and strong recommendation! Shanxi Hotel is your most beautiful and warm home in Shanxi, looking forward to meeting you again.
Raju India
Featured Room (2 beds )
Stayed in Oct 2023
Business travelers
6 review
3.5/5
Posted on Jan 8, 2024
The property is good and better from outside
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的工作理念,讓您在山西飯店的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Superior Room (2 Beds)
Stayed in Nov 2024
Family
11 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Great
Guest User
Superior Double Room
Stayed in Jul 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 30, 2022
I found myself having to stay in Taiyuan due to the outbreak preventing me going home. After several phone calls I finally found this hotel that would receive foreign guests.
The staff were very polite and I particularly wish to thank the front desk staff and the concierge who helped me with the various paperwork needed when I arrived.
The room was very clean, well furnished and maintained. A fruit basket was delivered which I thought was a nice touch.
Living so close to Taiyuan it is not somewhere I would usually need to stay but should the need arise again I would not hesitate to do so. I would highly recommend this hotel to anyone who asks me about a suitable hotel or if you are planning to stay in Taiyuan.
The location is very convenient. Lots of food options and things to do nearby.
All in all, Shanxi Hotel deserve praise.
Response from Property: Dear guests: Hello! Thank you for your 5-point favorable comment! It's a beautiful time. We met you unexpectedly in Shanxi hotel. Thank you for this fate. We will treasure it and look forward to seeing you next time! Good luck!