Formosan Naruwan Hotel Taitung

In view of the good impression left by the last stay, I will book a room through the online platform again when I come to Huadong Travel again. Due to the impact of Typhoon Kangrui, the original reservation for two double rooms on 11/1 was changed to one double room on 11/14 and 11/15 through the platform. When I checked in at around 6pm on 11/14, the counter staff informed me of the order registration. Stayed for one night on 11/14 in a room with two double beds! Instead of sharing a double bed for two days, we have to report any problems to the platform ourselves. We were given a set of 736 room cards and four breakfast coupons on the spot (as shown in the picture) Checked out at 10:20 on 11/15; later I received a call from hotel *************** at 12:33. The housekeeping staff did not see the luggage when they entered and sorted it out, and asked me if I wanted to continue. live? I would like to ask the platform to confirm twice that my order change is confirmed. Why does this problem exist during check-in? Could you please ask your company management to review the surveillance footage of the check-in counter at around 6pm on 11/14 to understand the whole story?

The room is large, the bed is very comfortable, overall it's OK, and the food is okay. Facilities: Some buttons in the SPA area are broken, and the floor of the steam room is covered with moss, making it easy to slip. Breakfast: There were too many people and the supply was insufficient. Even the poached eggs were queued in a long line. Only 9 were fried at a time. I had to wait for many rounds. Afternoon tea: Free afternoon tea is provided to guests, which is not bad, but there is a special scented tea marked on the sign, but I found scented tea and asked the waiter but they said there was no scented tea.