Taipei Songshan District Hotels

We had 6 people total so had two rooms and one room was in the newly built part of the building and the other one was in the old building. Room in the new building is much cleaner and lights are brighter. Room in old building lights are much deemer and bathroom is too old. No bottle of water, they provide water dispencer in every floor. Worst soap I ever smelled in any of the hotels. The receptionist who checked us in was very unclear with her question because we had two rooms and originally booked one family room with one king bed and 2 single beds and other room with a king bed. She asked whether 2 beds are ok and I thought she meant for the king bed as she finished with a sentence saying the king bedroom needs to be checked in later. So when we went up to the family room, I see 2 beds instead of my original request, went down to ask why and she gave me an attitude saying “didnt I ask whether 2 beds are ok” I was actually shocked with the way she approached me, did not try to clarify in a nice manner. Sorry but never going back. The photo is for the room in new building. Even if the room (new building) is clean if the service is bad, I never want to go back.

Very modern , clean ,comfortable too sleep and stay in as well. The staffs is very professional as well. Very easy to check in and hotel in near to mrt. Only downside is a bit small . Other than that very comfortable and give you your personal space

I went to Taiwan on May Day and stayed in the newly opened Capella Hotel in Taipei for two nights. I would like to share my experience with you. The hardware environment of the hotel is first-class. From the moment I stepped into the hotel, I could feel Capella's consistent high-end aesthetics and quality standards. The reception hall on the 14th floor is grand and stylish. The living room has both check-in and lounge functions. Whether it is checking in, meeting guests or resting, it is very decent. The atmosphere is full and the details are luxurious. The breakfast is great, worthy of the standard of a luxury hotel. Finally, after Tokyo Park Hyatt, I saw a hotel breakfast with blueberry and strawberry, which directly added points. Capella breakfast includes champagne. It was champagne oysters early in the morning. I felt a little dizzy~ Taiwan's local specialty breakfast includes egg pancakes, beef noodles and porridge. The iced latte is unexpectedly delicious. Taiwan's beverages are really amazing! However, this stay experience was not satisfactory in terms of software services. It may be because it was newly opened. The room service response speed was extremely slow. When you need something urgently, you often have to wait for a long time, which affects your mood. Because of government regulations, the room is not equipped with any disposable toiletries. Although it is understandable, it always feels like the policy is used to prevaricate the service. When you actually check in, you need a shower cap and toothpaste, and you have to call again and again... The service response is slow, which is somewhat inconsistent with Capella's high-end positioning. What makes me most dissatisfied and worried is the problem of the swimming pool. The hotel has only one outdoor swimming pool on the 14th floor. My husband went to swim at 8:30 in the morning and returned to the room with severe discomfort. His heart rate soared to 160 and he didn't recover all day. The reason is that the water temperature of the swimming pool is too high, which has exceeded the normal body temperature of 37 degrees. This is not swimming but soaking in a hot spring, but there is no lifeguard in the swimming pool, which poses a great safety hazard. The communication with the foreign manager was fruitless, and he only kept saying: ”Thank you for your advice and provide us with valuable advice~ Our lifeguard only starts work at 8:30.” Shouldn't there be lifeguards when the swimming pool is open? There is no display of key information such as water temperature, water acidity and alkalinity, and water monitoring report of the day next to the swimming pool. Guests cannot understand the water quality and water temperature of the swimming pool and it is difficult to use it with peace of mind. In general, the hardware environment of Capella Taipei is indeed excellent, but many problems with software services affect the overall stay experience.

The location of the hotel is not very convenient. It is still a little far from Taipei Arena MRT. If you bring children, it is more convenient to call a taxi. The hotel is relatively new and has its own design style. The ID design of the restaurant is also very interesting. However, breakfast will be charged if the child is 6 years old. Other hotel restaurants will charge for children over 7 years old. There are not many choices and changes for breakfast. hotel around are many restaurants and 711. It is actually okay not to eat in the restaurant, outside are more choices. The hotel staff are quit friendly and polite. The bedding in the hotel room is very comfortable, the room and bed size are very spacious, and the room is cleaned every day. Taiwan does not provide disposable toothpaste and toothbrushes, so you need to bring your own toiletries.

Location!! Location! I really enjoy and love this location to stay at Citi Suites. However, the important thing is service and employees that are awesome. Judy, Iris and other two men are perfect helping and very friendly. Wishing I could stay longer than that. I strongly recommend to people to stay here and visit Raohe Night Market. Also, this property is very close MRT station. Definitely come back and book this hotel again.

3rd time stay here ..big room , comfortable bed , clean environment and middle of Taipei city ...will comback again next round for sure ..

The overall experience is good. This Mandarin Oriental's setting overall feels a bit small in terms of lobby waiting area. Feels like it's separated into many different parts. Room layout is nice. Water pressure is very strong. Breakfast is good. Gym facilities are not the newest but sufficient for a decent workout.

They upgraded our room. and also allow early check in. there is free flow coffee/apples/cookies at lounge area. Service is good. the breakfast choices are good too.

Booked the room with balcony, absolutely gorgeous view especially at night. Room is big and comfortable and clean. It's located in a quiet area jus beside the 河滨公园。but if you go over to the other side of the building, Raohe night market is just round the corner. Super convenient and definitely can feed your night market snacks cravings. (recommend u to walk thru the alley for shortcut to the night market). Very close walk to Songshan MRT Station. For those who wants a bigger room and quieter area, good to book here. My friends and I had a very pleasant stay. The lobby area also have a pa try area where you can get free coffee.

Not the best hotel in the area but the room is clean and staff are friendly. The location is excellent with public transport nearby. It's opposite to the night market where plenty of things to see and eat in the evening. It's also very safe for solo traveler. The room price is reasonable too. This hotel is quite busy with group travellers in and out and is a popular place for tourists.