Cloud Hotel

Great location, great.

I stayed at Yunfu Hotel last year and felt very satisfied, so I came back again this time. Although the hotel elevator problem affected the quality of my stay a week earlier, trip.com helped solve the problem and I booked a hotel room for four nights after my trip to show support. I did feel something was wrong when I checked in on 5/20. I didn't feel as at home as I did last year. The woman at the front desk only knew how to go through the process, but she didn't show any sign of welcoming me in. Whether it was a misunderstanding or they really didn't tell me, I really didn't remember the breakfast service time limit. As a result, I didn't arrive at the breakfast floor on the 10th floor at 9:10 the next morning and found out that it was out of date. I didn't ask immediately this afternoon. Forget eating out. After returning from the tour that day, I entered the room around 5 pm and found that the toilet had not been cleaned. There were still stool residues beside the toilet, and there was a smell of feces in the bathroom. Then I saw that they didn't give me two bottles of bottled water, so I immediately went downstairs to complain to the front desk, and also mentioned the problem with check-in on the first day. They took me back to the room to process and clean. I reported this matter to trip.com and received help from trip.com to resolve the issue. Things come to an end On the third day, a front desk manager came upstairs with me. He was holding a tablet computer and wanted to confront me about what happened on the first day. I was a little unhappy at that time. It was over who was right and who was wrong. Now he came to reverse the case. It was necessary to sting the guests again. Feeling? I declared to him that I did not intentionally cause trouble knowing the time limit. I was not seeking any compensation. I just told the relevant departments what the problem was so that it would not happen again in the future and let the guests who stayed there feel more warmth and less comfort. dissatisfied. I definitely don’t want the small gift he gave me. If it feels meaningless, just give it up! My experience during my stay this time was very bad. I will not go to this hotel again. And there are other options nearby, which are cheaper than Yunfu Hotel. I would like to thank trip.com customer service for listening carefully and doing everything for me. The problems that occurred during the two bookings were solved online by trip.com. I feel very satisfied.