Crowne Plaza Tainan Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience with us, although we regret to learn that your stay this time did not meet your expectations, especially after your wonderful previous visit.First and foremost, please accept our sincere apologies for the inconvenience you encountered regarding the welcome drink and the service at our lounge. We deeply value your loyalty as an IHG member, and it is disappointing to hear that you were not able to enjoy the drink in the lounge as expected. Rest assured, we will address this matter with our team to ensure consistency in service delivery and adherence to our guest benefits.Regarding the cleanliness issue in your room and the unsatisfactory food serving experience, we apologize for the lapses in our usual high standards. This is certainly not reflective of the service we aim to provide, and your feedback will be shared with our housekeeping and culinary teams for immediate improvement.We understand your frustration and disappointment with these issues during your stay, and we sincerely apologize for failing to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensures that we maintain the high standards our guests expect from us.We would like to extend our apologies once again and hope that you will give us another opportunity to restore your faith in our hotel. Please feel free to contact me directly at [your email or phone number] if you would like to discuss your experience further or if there is anything else we can do to make amends.Thank you for your understanding, and we hope to welcome you back for a much-improved stay in the future.Warm regards,Crowne Plaza Tainan General Manager Sarah Lin

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We apologize if the surrounding areas didn't meet your expectations based on the pictures you saw on Trip.com. We understand that the location may not have been what you anticipated, but we're pleased to know that our concierge desk, especially the two young people, provided you with personalized service and helpful recommendations for exploring the city. It's wonderful to hear that overall, you had a pleasant stay and enjoyed the beautiful pool. We appreciate your valuable feedback and hope to have the opportunity to welcome you back again in the future.Crowne Plaza Tainan General Manager Sarah Lin

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the bathtub size. We apologize for any inconvenience caused and understand your concern. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our facilities for a more comfortable stay.We hope to welcome you back in the future for an improved experience.Best regards,Crowne Plaza Tainan General Manager Sarah Lin

Response from Property: Dear guest, thank you for sharing your stay experience! We are very pleased that you, your family and your children had a pleasant experience in our Balcony Superior Room. It is our pleasure to offer family-friendly services, including cots and baths, and to satisfy you with our varied breakfast buffet. We look forward to your next visit to our hotel and giving us the opportunity to provide you with excellent service again. Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Dear guest, thank you for choosing our hotel again and sharing your experience! We are very pleased that you were satisfied with the sea view, swimming pool and spa facilities in your room type, and that you felt that the breakfast reached a five-star standard. Regarding open space suggestions, we will take your comments seriously. Being able to rent bicycles for free and explore the seaside and Anping Old Street is also a convenient service we hope to provide. Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Dear guest, thank you for sharing your detailed stay experience! We are delighted that you were satisfied with the comfort of the bed, the richness of the breakfast and the efficiency of the elevator. Regarding the bathroom water temperature and room sound insulation issues you mentioned, we will immediately review and make improvements to improve your stay experience. Your feedback is very important to us and we will work hard to resolve these issues. Looking forward to your visit again for advice. Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Dear guest, thank you for sharing your stay experience! We are very pleased that you were satisfied with our hotel and appreciated the delicious food at Cai Feng Lou. We will consider your suggestion and install shoe cabinets outside the children's playroom to provide more convenient services. Your feedback is very important to us and we will continue to work hard to improve our service quality. We look forward to seeing you again and have a nice day! Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Dear distinguished guest: Thank you very much for your enthusiastic feedback! We are delighted that you enjoyed your comfortable and clean accommodation and felt that our service was first class. We are honored to prepare a birthday cake for you to make your stay even more special and memorable. We look forward to providing you with excellent service and a pleasant stay experience again in the future! I wish you all the best! Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Hello dear guest, thank you for sharing your valuable opinions! We understand your concerns about the environmental protection of bottled water, and we are paying attention to your suggestions. In response to ESG (environmental, social, governance) principles, we plan to add new water dispensers in the hotel to provide a more environmentally friendly option. We will strive to provide you with services that are more environmentally friendly while ensuring hygiene. We look forward to your visit to our hotel again and thank you for your understanding and support! Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Hello dear guest, thank you for sharing your experience! We are very pleased that you were satisfied with our staff, the cleanliness of the room, and the overall service. We are very sorry about the slippery pool floor you mentioned. We will immediately inspect and take steps to ensure the safety of the pool area and reduce the chance of this happening. Thank you again for your feedback and we look forward to your visit to our hotel again! Crowne Plaza Tainan Tainan General Manager Lin Xinyi

Response from Property: Dear Jassica: First of all, thank you for choosing Crowne Plaza Tainan Taiyuan and taking the time to give us a 4.5-point rating. However, if there are any shortcomings or problems that need improvement by 0.5 points, you are welcome to let us know in your email. It is our business philosophy to become the most outstanding hotel in the tourist center, and the opinions of each customer are the driving force for our continuous growth that we value! Looking forward to your visit again for advice. Crowne Plaza Tainan Tainan General Manager Lin Xinyi