utopiapiupia
March 15, 2025
There were no rooms available when we arrived, so we had to wait for nearly two hours. The reason given was that they were still cleaning. After negotiating compensation and indicating that we did not need a delayed check-out the next day, the compensation we received was still a delay of the same length of time as the current delay, or we could cancel the order and stay somewhere else. It's ridiculous lol. After half an hour of negotiation, they offered to upgrade our room type. However, we originally booked a room with a balcony, but we were moved to a room without a balcony and with a tin window when we opened it. It really felt like they were making a fool of us. The front desk clerk showed no sincerity throughout the whole process and didn't think he was in the wrong. Finally, we had to contact Ctrip platform to resolve the issue, but Ctrip platform only gave us some compensation and the hotel did not take any remedial measures. The time for traveling in Tainan was short to begin with, and the whole afternoon was wasted on this trivial matter. I am speechless 😓
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