NINGCUI HOTEL Reviews

Response from Property: Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed our convenient location, comfortable rooms, and the friendliness of our staff. It's always great to know that our efforts to provide a pleasant and comfortable stay are appreciated.We hope to welcome you back in the future and continue providing you with a high-quality experience. If you have any additional suggestions or requests, please feel free to share them with us!Wishing you all the best,The凝萃文旅 Team

Response from Property: Thank you for your feedback! We’re glad to hear that you found our location convenient, being close to Miyahara and Taichung Train Station. We appreciate your input regarding the room service, and we apologize for any inconvenience caused.As part of our efforts to keep prices affordable, we currently do not provide daily room service or toiletries replenishment. However, we strive to ensure all our guests have what they need during their stay, and we do offer towel exchange at the front desk.We’ll certainly take your comments into consideration as we continue to improve our services. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future.Best regards,The凝萃文旅 Team

Response from Property: Thank you for sharing your detailed feedback. We sincerely apologize for the discomfort you experienced during your stay. Your comments are extremely valuable, and we take them seriously to improve the quality of our services. Here are our responses to the issues you raised:Location: We're glad to hear that you found our location convenient, with access to nearby attractions. We understand that although we're near the train station, the walk and crossing main roads can be a bit inconvenient. We'll consider ways to provide clearer directions or improve signage to make the walk easier for future guests.Noise and Room Structure: We truly regret that the noise from the floorboards and movements in the dorm rooms affected your rest. We understand that a quiet and restful environment is crucial, especially in shared spaces. We will look into improving the flooring and consider enhancing the soundproofing in the dormitory rooms. Additionally, we'll review the layout to minimize noise disturbances caused by other guests, especially for those in the lower bunks.Bathroom and Cleanliness: We're pleased to hear that you found the room clean. Maintaining cleanliness is one of our top priorities, and we will continue to ensure that the rooms and facilities are kept in good condition.Service: We appreciate your acknowledgment of our helpful service. We strive to assist our guests as best as we can, and we'll continue to train our staff to ensure they are friendly and responsive to any needs you may have during your stay.We sincerely apologize for the issues you encountered and will take the necessary steps to improve the noise control and room structure to enhance the guest experience. We hope you will give us another chance to provide a more comfortable and peaceful stay in the future. Thank you again for your feedback, and we wish you all the best!The Ningcui Hotel Team

Response from Property: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that we did not meet your expectations. Below are our responses to the concerns you raised:Room Design and Amenities:We understand your dissatisfaction with the room design, especially regarding the shoe locker being inside the room, which caused unpleasant odors. Additionally, the lack of keys for the lockers is a concern. We will reevaluate the design and layout of the room and make improvements to ensure a more comfortable and convenient experience for all guests. Regarding the lockers, we will review the key management system to ensure that guests have secure storage for their belongings.Cleanliness Issues:We are truly sorry to hear about the cleanliness issues you encountered, particularly with the washroom. This clearly falls short of our standards, and we will immediately address the situation. We will enhance our cleaning procedures and ensure that all areas of the room and the bathroom are thoroughly cleaned before each check-in. We will also address any drainage issues in the bathrooms to ensure that they function properly and do not cause any inconvenience.Shower Drainage Problems:We take your comments about the shower drainage seriously. It is unacceptable for the floor to become wet during a shower. We will inspect and repair the drainage systems in all bathrooms to ensure that this issue does not occur again in the future.Upper Bunk Bed Safety:Regarding the shared staircase for the upper bunk beds, we understand that this could lead to discomfort and safety concerns. We will review the design of the bunk beds and consider alternative configurations to improve both safety and convenience for our guests.Once again, we sincerely apologize for the inconveniences you faced, and we appreciate your feedback. Your comments are invaluable to us, and we will make the necessary changes to improve our services. We hope to have the opportunity to welcome you again in the future and provide a much more enjoyable experience. Thank you again for your time and for sharing your concerns.Best regards,凝萃文旅團隊 敬上