62R3+3MW, Brgy. 34 Burgos Street Corner, Juan Luna Street, Tacloban, Leyte, 6500, PhilippinesView Hotel Details
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Ironwood Hotel Guest Reviews
4/5
Very Good
79 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.9
Service4.1
Cleanliness4.0
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All reviews(79)
Positive reviews(49)
Reviews with photos/video(4)
Negative reviews(5)
On The Road Again
Premium Queen Room With City View
Stayed in Dec 2024
Couples
55 review
3.7/5
Posted on Jan 19, 2025
Our bed was a queen size and quite comfy. The breakfast was good but limited enough to start your day even though we had to ask for eggs both days as nobody told us they were available. I asked for an omelette but was told they ran out, this was at 7:45am with breakfast to go to 10am which I found strange both days. Anyway, I would go back and stay when I return to Tacloban in the future.
Response from Property: Hi On The Road Again!Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found the queen-sized bed comfy and enjoyed the breakfast we provided.We sincerely apologize for the inconvenience regarding the availability of eggs during your stay. This is not the experience we aim to provide, and we’ll address this with our team to ensure a more seamless and consistent breakfast service moving forward.We truly appreciate your understanding and your kind words about returning to stay with us in the future. We look forward to welcoming you back to Tacloban and providing you with an even better experience.At your service, Jan May CruzDuty Manager
Da Ppl’s Champ.
Interior Twin Room, 2 Twin Beds, No Windows
Stayed in Oct 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jan 12, 2025
Overall, it was a nice experience due to the polite staff; nevertheless, the room was unkempt, had no window, and provided limited amenities. The buffet also offered a limited selection of food items. The staff needed to continue tidying the room. Thanks, Ironwood; see you again next time!
Response from Property: Hello Da Pp;'s Champ!Thank you for sharing your feedback. We're so glad to hear that you had a positive experience with our staff, and we truly appreciate your kind words. We sincerely apologize for the aspects of your stay that didn’t meet your expectations, including the limited amenities and breakfast buffet selection. Regarding the room, we recommend booking a different type of room next time, as all interior rooms do not have windows. We value your comments and make sure to take note of everything and ensure continuous improvement.We look forward to welcoming you back to Ironwood and providing you with an even more enjoyable stay.Have a lovely day ahead! At your service, Jan May CruzDuty Manager
Anonymous User
Standard Room With 2 Single Beds
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
The hotel is verry clean and comfortable I like the bed is verry huge 😍
Anonymous User
Premium Queen Room
Stayed in Feb 2024
Business travelers
50 review
4.0/5
Very Good
Posted on Mar 5, 2024
Good hotel. Value for money is okay. Staffs were accommodating and the venue is in the city. Will choose the hotel again if ever we decide to go back again.
Richard gratton
Premium Queen Room
Stayed in Jan 2024
Couples
16 review
4.0/5
Very Good
Posted on Feb 13, 2024
Stayed 3 nights lovely bed ,clean room good tv programes
Breakfast was good help yourself but tea coffee water orange also eggs etc had to ask for and was a bit of a pain
Clare on reception was spot on helpful and talkative local girl good knowledge
Guest User
Deluxe Twin Room
Stayed in Jan 2023
Family
12 review
4.2/5
Very Good
Posted on Feb 28, 2023
The service and food was good. But we had to transfer to another room because we were told that what we booked online was not the same room category. But overall it was a good experience.
Joon Soo
Premium Queen Room With City View
Stayed in Dec 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Jan 6, 2025
Nice and comfy
Response from Property: Hi Joon Soo !Thank you for taking the time to leave a nice review. We are happy to know that you had a great stay. Looking forward to your next visit! Have a lovely day ahead! At your service, Jan May CruzDuty Manager
Ruel
Standard Room With 2 Single Beds
Stayed in Aug 2023
Couples
4 review
5.0/5
Outstanding
Posted on Sep 13, 2023
Good hotel at affordable price. Excellent food and crew services
Presco
Basic Twin Room-No Window
Stayed in Apr 2024
Business travelers
6 review
4.0/5
Very Good
Posted on Jun 11, 2024
Nice accommodation.
Guest User
Deluxe Queen Room
Stayed in Apr 2022
Family
1 review
2.5/5
Posted on May 24, 2022
I wasn’t satisfied . I expect a lot since it’s an expensive hotel but I was so disappointed..
Guest User
Interior Room, 1 Queen Bed, No Windows
Stayed in Dec 2024
Couples
21 review
4.2/5
Very Good
Posted on Jan 16, 2025
The location is good, the service staff is friendly, and the environment is clean. However, the breakfast needs to be improved.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We are thankful that you took the time to write a review. Above all, we are pleasant experience during your stay with us. As for the breakfast, we are sorry if it didn't meet your expectations. We will surely take note of your comments and make improvements. Looking forward to your next visit and may you have a lovely day ahead!At your service, Jan May Cruz Duty Manager
LouisLiu0119
Premium King Room With City View
Stayed in May 2024
Business travelers
7 review
4.8/5
Amazing
Posted on Jul 12, 2024
The facilities are complete and the hygiene is good.
Original TextTranslated by Google
Guest User
Stayed in Dec 2024
Other
1.0/5
Posted on Jan 1, 2025
Our experience in this hotel was bad, due to bad customer service (from reception to restaurant) from the moment we check in until the day we check out. We been in different hotels but this was not up to the hotel standards. The only the good thing i can say is the housekeeping were polite. I would not recommend this hotel to family or friends. regards, Hue Nguyen Australia
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 14, 2024
A quality hotel in the middle of Tacloban City. I had stayed next door previously and it was an okay experience, but had dinner on the top floor of this hotel and was intrigued, so this time, I decided to book here two years by law. I was able to get a ride from the airport and they even waited for me when my flight was late. The check in was a breeze. Unfortunately, I was given a room with no window, but there were some benefits for it. Namely, the bed is probably the best hotel bed I've every slept in. It was incredibly comfortable. Combine that with little outside noise and I got a complete night of sleep every night. The room was good overall and the bathroom the same. The bathroom had some loose fitting pieces, but Engineering fixed them almost immediately. There was some painting going on, so the hallways ended up smelling a bit 1-2 days, but once in your room, it went away. I wish they would have notified that to use just to prepare us. The hotel has two restaurants. One at the base and one on the top floor. Both were great and included breakfast was offered on the ground floor. The top floor had great filipino fusion options and enjoyed it. If I ever come back, I'll need to stay here again.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Oct 31, 2024
Best hotel for a couple like us who wants to spend intimate anniversary date, the stuff are very accommodating especially the front desk she’s very nice, easy to communicate with and very accommodating, the hotel room is clean. We have great experienced surely will recommend this hotel. Thank you Ironwood ❤️