Business Hotels in Tachikawa

As a Japanese visitor, I felt compelled to share my experience in English for international travelers. We chose this hotel for a family celebration, yet despite the high nightly rate of ¥50,000, it appeared to prioritize style over substance, leaving us with a sense of inconsistency. On the bright side, the room boasted a spacious balcony, scenic views, and comfortable beds—features that might appeal to those seeking a retreat. - Dining: We had reserved a table at the lobby restaurant, but there was a glaring lack of coordination between our reservation and the staff. They struggled with menu details and serving, resulting in a disappointing dining experience. So we went to dine at a nearby restaurant outside of SORANO HOTEL, which offered better service and tastier food at a more reasonable price. - Service: Overall, both hotel and restaurant staff lacked hospitality. Their handling of tasks like check-in and check-out felt unpolished and unprofessional. However, there were a few exceptions, notably the foreign staff in the lounge bar, who provided exceptional service. - Eco-Friendly Concept: Despite promoting ”well-being” and ”eco-friendliness,” the hotel's practices felt inconsistent. For instance, the unlabeled and the unsealed water pitcher in our room, supposedly containing Fuji spring water, left us uneasy. Additionally, the bathroom's plastic cups were scratched and cloudy, lacking cleanliness.

The room was clean and spacious, and the front desk staff were very polite and very comfortable. I thought it was great that I could use the large public bath in the main building. However, I was working and got back to the hotel around 9pm so I couldn't use it, which was disappointing. I'd like to use it again next time.

This time, the arrival was not available late, but the welcome drink service and free breakfast were not luxurious, but it was enough, and the bathroom of the artificial carbonated spring was not large, but It was comfortable to stretch and put in, and if it was a daughter of a couple and an elementary school student ３ person, there was no plan of a good room, and the twin room was devised by adding two stage beds, The price was also suppressed and saved, and I was worried about the sound of the pipe of the two-stage bed, so I thought it would be better if I devised something more. The location is never good, but it is convenient throughout the city, so I think it is acceptable, the staff 々 response was not smiley, kind, and I would like to use it if I have another chance.