The Sebel Sydney Martin Place

The hotel was so convenient. Just around the corner from eye hospital. Husband had surgery. Loved the kitchen facilities we heated our dinner didn’t have to go out at night looking for food

Great

The room was dirty when we checked in. There was literally an entire face print of make up on the headboard of the bed.Despite advertising online they offer flavoured syrups to go with the pod coffees in room, they had no syrup and ran out of normal pods after our first night and could only provide decaf. For the price paid for this room I would have expected much better than this.

We had a lot of trouble getting anyone to answer the phone at the front desk, tried for three hours before arrival but just gave up in the end. Arrived in pouring rain and there are 7 steps to get into the property, no parking out the front but we did at any rate, too wet to care, disabled entrance is on Phillip St so we found out later. Had to use Wilson parking next door which is so tight no two cars can pass each other and the rate is $70 a night during the week. No lift access on the weekend so we had to walk down the ramps to level 5 with our luggage, not great when you are disabled. Nice rooms but not much in the way of amenities, which was disappointing. No room service or attached dining room or café. Not very impressed.

A joke in terms of basic customer service , down on business for a 7 night stay , will be spending time in the room working ; A diminishing supply of coffee pods , rationed to 2 pods , then 1 pod then zero pods No refills of the cheap Nescafe No refills of any teas Empty body wash for 3 days Drink a red wine … no refill Please make up the room sign nothing Put lock on the door explains I am on a teams call , insists on changing the bed and making as much noice as possible I am an Accor member and this service is just woeful Good location , but far better places to stay

The Sebel, Sydney Martin Place is a very nice hotel. The recent refurbishment of the property was very well done, with my room being well appointed and spacious. To be honest, it was much better than I expected. I will happily return to this hotel in the future.