GRACE SELECT HOTEL(Suzhou Jinjihu)

GRACE SELECT HOTEL(Suzhou Jinjihu) Reviews

GRACE SELECT HOTEL(Suzhou Jinjihu)

Satellite Antenna Building, No.316 Suzhou Avenue West, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
GRACE SELECT HOTEL(Suzhou Jinjihu)
GRACE SELECT HOTEL(Suzhou Jinjihu)GRACE SELECT HOTEL(Suzhou Jinjihu)GRACE SELECT HOTEL(Suzhou Jinjihu)
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GRACE SELECT HOTEL(Suzhou Jinjihu) Guest Reviews

4.6/5
Very Good
1217 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1217)
Positive reviews(1188)
Reviews with photos/video(205)
Friendly front desk staff(194)
Easy to get around(146)
Delicious breakfast(106)
Classy environment(103)
Close to metro(92)
Convenient parking(53)
Average sound insulation(35)
Perfect for business trips(29)
Negative reviews(29)
t-me5
Cozy Double Room
Stayed in Feb 2024
Solo travelers
32 review
4.0/5
Very Good
Posted on Mar 22, 2024
Good start overall. Location is alright nearby metro and not far from point of interests. But not close either…
Response from Property: Thank you for meeting me! In this bustling world, there are always destined opportunities between people. Invisible and intangible threads are intertwined, crisscrossing each other, entangled and caring about each other. We will keep this detachment and happiness in our hearts. We are honored to be your good partner. Remember to come back often...
MAJID
Cozy Room (2 beds)
Stayed in Sep 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on Oct 15, 2023
It was good experience, however breakfast service need to pay more attention. Like clean the tables regularly after each customer.
Response from Property: Thank you very much for staying. We will hold a training meeting immediately to improve the speed of breakfast reception. I look forward to your next stay.😘
benny
Cozy Room (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Good service and friendly staff
Response from Property: 走在一起是緣分，一起走是幸福。 小格有了您的支持與陪伴，我們既欣慰又驚喜，我們一定會再接再厲，您的滿意是我們不懈的追求。 格雷斯精選酒店（蘇州金雞湖店）全體員工真誠期待您的再次光臨！
Dejan T
Cozy Double Room
Stayed in May 2023
Couples
7 review
5.0/5
Outstanding
Posted on Jun 30, 2023
The hotel is located very close to the city center and most important tourist attractions. Hotel staff is friendly and helpful. Breakfast is great as well. Thank you, and see you again.
Response from Property: Oh, your praise is really perfect~~~The hotel rooms are very new and hygienic, and the environment is very fresh. The restaurant provides a healthy hot breakfast of freshly baked bread, freshly ground coffee, and local specialties. A customer provides high-quality and consistent services, allowing you to experience and enjoy life easily~~~Remember to go home often~~Grace❤️
Pensacola
Cozy Double Room
Stayed in Feb 2023
Business travelers
9 review
3.2/5
Posted on Mar 24, 2023
The hotel is in the process of renovation, so it’s not completely done except the lobby area . The staffs are helpful but not well trained.
Response from Property: 親愛的客人：十分感謝您真誠的意見和建議，也讓我們知道了酒店存在的不足。在您的意見中我們真心希望每一位客人能有好的入住體驗，好的心情。酒店存在的問題和不足還是很多的，小夥伴們想以真誠的服務和真心的努力讓賓客喜歡。謝謝您，祝您生活愉快，工作如意！
Guest User
Cozy Double Room
Stayed in Feb 2025
Other
7 review
2.0/5
Posted on Mar 2, 2025
Facilities: There is only one elevator, which is very inconvenient Environment: The floor is so broken, it is still a four-star hotel, what do you think? And there is only one elevator, which is very slow, bad review
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Xiaoge is very honored to serve you. At the same time, thank you for your valuable suggestions. Xiaoge has immediately reported the floor damage problem you raised to the engineering department, and the master will replace it immediately. In addition, because Suzhou is holding a marathon in the past two days, there will be many guests staying, resulting in a shortage of elevators. Xiaoge is deeply sorry, but there is another elevator opposite the hotel elevator~ If you have any questions during your stay, you can contact the front desk at any time to help you solve it~ Your evaluation is the greatest care and help to us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff are looking forward to your stay again!
Guest User
Cozy Room (2 beds)
Stayed in Jan 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 27, 2025
I came to Grace Hotel again. The reception was warm, the room was clean, and there was a wide variety of breakfast. The room rate was affordable and convenient. I didn't have to drive to the old town, which saved me the trouble of looking for a parking space and going back and forth. We took the bus and subway to visit Pingjiang Road, Guanqian Street, Shantang Street, and took a taxi back to the hotel.
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6/7
Response from Property: Thank you for your praise, we are honored! Xiaoge always adheres to the meticulous care for guests and is committed to bringing you a warm and comfortable living experience. The hotel is equipped with a Ke Yu washing machine washer-dryer and refrigerators in some guest rooms to solve most of your travel needs. From the butler-style caring service provided, to the consideration of various details in the room, to the normalized activity experience of TV projection, all reflect our ultimate pursuit of service and products. The hotel is located in the Jinji Lake and Pingjiang Road business district, and is within walking distance of Suzhou University and Pingjiang Road attractions. Thank you again for your recognition and support! Looking forward to meeting you again!
Guest User
Cozy Room (2 beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Facilities: The hotel has a laundry room and a gym Hygiene: Very clean and the room is very comfortable Service: The girl at the front desk is very warm and hospitable
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Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Grace Hotel will always stand in Suzhou, and it is only 3 subway stops away from Jinji Lake Music Fountain Scenic Area. We are waiting for your arrival! See you there! Wish you: Always smile^_^!
Guest User
Cozy Double Room
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 23, 2024
It is a good choice to stay at Grace Hotel on a business trip. The front desk lady has good service. It is close to the subway entrance. It is very convenient to go anywhere. The hygiene is good and the breakfast is rich. It is great
Original TextTranslated by Google
Response from Property: A beautiful encounter is like the breeze blowing over Buddha's face. We are on a travel date. Thank you for your recognition of the front desk service. Your appreciation and affirmation are our greatest encouragement. The hotel is located on the main road west of Suzhou Avenue, in the middle of the Line 1 subway entrance. Donghuan Road, Line 1 is along Dongfangzhimen, Pingjiang Road, Xiangmen, and Guanqian Street. The surrounding facilities are complete and parking is convenient. Impression City and RT-Mart are nearby for food, drink, and entertainment. It is definitely your best choice for business trips or tourism. , thank you for your support and trust in our hotel. For your trust, we will be more persistent and look forward to your visit again. I wish you: always smile and be safe and smooth!
-kin-
Cozy Double Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The room is clean and hygienic, of a suitable size. It is good for one person on a business trip. The hotel service is also good. The breakfast canteen dishes are changed every day. The front desk will give discounts and upgrades. Overall, it is a good deal in this area. I would like to praise the front desk student Xiao Meng for being serious and responsible. Overall, the hotel is very good
Original TextTranslated by Google
Response from Property: Dear customer, hello! Your five-star rating makes us happy! Looking at your heart-warming comments and affirmation of the cute service at the front desk, we feel that all the efforts and efforts are worth it. Turning encounters into beautiful memories, turning efforts into sincere satisfaction, and turning sincerity into encouragement from positive reviews are the greatest significance of our work. We hope that our professional services, considerate care, and sincere smiles can become the beautiful scenery of your journey. We will continue to move forward steadily on the service road of "details are in the details, and the heart is moved". The hotel is located at No. 316 Suzhou Avenue West with a beautiful surrounding environment, [only 800 meters away from Suzhou University, one of the ten most beautiful universities in the country] [from Pingjiang 1.2 kilometers away] At the same time, some rooms in the hotel are equipped with small refrigerators. The lobby provides 24-hour self-service tea. The first floor is equipped with a conference room for 70 people for study and training, and 24-hour self-service washing machines [washers and dryers]. This is our service What investors have always pursued, this will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time.
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 10, 2024
I came to Suzhou for a trip and booked Grace by chance. I felt great staying there. It is very close to the subway entrance, with complete facilities. The front desk lady Xixi provided warm service, which was great.
Original TextTranslated by Google
Response from Property: Xixi received your compliment. Thank you for your trust and choosing our hotel. We are honored to receive your praise. We will provide high-quality services to every guest who stays in our hotel. Thank you again for your recognition and support! We look forward to meeting you again!
Guest User
Cozy Double Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I booked Grace when I was on a business trip to Suzhou. It is very close to the subway entrance, and it is very convenient to go anywhere. The breakfast is rich, and the service of the front desk lady Xixi is very good. Free breakfast
Original TextTranslated by Google
Response from Property: Xixi received your compliment. Thank you for your trust and choosing our hotel. We are honored to receive your praise. We will provide high-quality services to every guest who stays in our hotel. Thank you again for your recognition and support! We look forward to meeting you again!
Xiaowu
Cozy Double Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: Free parking is great, and there is also a buffet breakfast. Hygiene: Very clean. Service: The service is great, all requests can be met, and seeing that I have children, they can also provide slippers and toiletries.
Original TextTranslated by Google
Response from Property: A beautiful encounter is like the breeze blowing across Buddha's face. We are on a travel date. Your attitude of praising the front desk staff has been conveyed to the front office staff. We hope they will continue to work hard. Your appreciation and affirmation are our greatest encouragement. The hotel Go to the main road located on the west side of Suzhou Avenue. It is located on the East Ring Road in the middle of the subway entrance of Line 1. Line 1 is along Dongfangzhimen, Pingjiang Road, Xiangmen, and Guanqian Street. The surrounding facilities are complete and parking is convenient. There is a parking lot on the first floor. It is also equipped with a 24-hour charging pile, and there is a one-stop shop for eating, drinking and entertainment in Impression City and RT-Mart nearby. It is definitely your best choice for business trips or tourism. Thank you for your support and trust in Xiaoge. Regarding the water temperature in the bathroom, Xiaoge asked, Our duty manager and guest room supervisor have re-adjusted the temperature of the hot water room on the rooftop. At the same time, we have installed explosion-proof cloth shading on our cold water pipes to ensure the normal flow of cold water. You will never stop our progress. For you With your trust, Xiaoge will be more persistent and look forward to your visit again. I wish you always smile and have a healthy summer!
MsChelle
Cozy Room (2 beds)
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The location is very good, the transportation is convenient, it takes about half an hour to go to various attractions, the room is clean and sanitary, and the front desk MM Xiaomou provides thoughtful service👍🏻
Original TextTranslated by Google
Response from Property: First of all, thank you for choosing Grace Hotel to stay. Thank you for giving us the five-star rating. The beautiful encounter is like the breeze, Buddha face, and a travel appointment. Your appreciation and affirmation are our greatest encouragement. The hotel is located on Suzhou Avenue The main road in the west is located on the East Ring Road in the middle of the subway entrance of Line 1, along the Dongfangzhimen, Pingjiang Road, Xiangmen and Guanqian Street of Line 1. The surrounding facilities are complete and parking is convenient. The parking lot on the first floor is also equipped with 24 Hours of charging piles, nearby Impression City, RT-Mart, food, drink and entertainment, it is definitely your best choice for business trips or tourism. Thank you for your support and trust in Xiaoge. You will never stop our progress. For your trust, Xiaoge will be more persistent and look forward to your visit again. I wish you: always smile and have a healthy summer. Dear guests, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Cozy Double Room
Stayed in Aug 2024
Other
2 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The location is very good, travel is extremely convenient, and the surrounding supporting facilities are also very complete. The hotel has a grand appearance and exquisite interior decoration, full of modern and artistic atmosphere. The room is spacious and bright, clean and tidy, and the bed is comfortable and soft, allowing people to sleep well all night. The room facilities are complete, from high-quality toiletries to convenient electrical equipment, every detail shows the hotel's intentions. The service is impeccable. The staff is warm and friendly, and their professionalism and thoughtfulness can be felt throughout the process from check-in to check-out. Any needs can be responded to and resolved quickly, which makes people feel warm. In short, this hotel is first-class in both hardware facilities and software services, and it is highly recommended to everyone! Next time I travel, I will choose here without hesitation.
Original TextTranslated by Google
Response from Property: First of all, thank you for choosing Grace Hotel to stay. Every word of your evaluation is really thoughtful and we sincerely thank you. A beautiful encounter is like a breeze, a Buddha's face, and a travel appointment. Your praise for the attitude of the front desk clerk has been conveyed to the colleagues in the front office. I hope they will continue to work hard. Your appreciation and affirmation are our greatest encouragement. The hotel is located on the main road west of Suzhou Avenue, Donghuan Road in the middle of the subway entrance of Line 1, along Line 1, Dongfangzhimen, Pingjiang Road, Xiangmen, Guanqian Street, and the surrounding facilities are complete and parking is convenient. The parking lot on the negative first floor is also equipped with 24-hour charging piles. The surrounding Impression City and RT-Mart are one-stop for eating, drinking and having fun. It is definitely your best choice for business trips or travel. Thank you for your support and trust in Xiaoge. For the water temperature in the bathroom raised by Xiaoge, our duty manager and room supervisor readjusted the temperature of the hot water room on the roof. At the same time, our cold water pipes were shaded with explosion-proof sunshades to ensure the normal flow of cold water. You will be our pace of progress that will never stop. For your trust, Xiaoge will be more persistent and look forward to your visit again. I wish you: smile often ~ summer health