Surfers International Apartments

Could not use the Tv as seemed disabled . Water for the toilet was turn off when we got there. Overall stay was average . View was the best thing.

It was dirty and outdated. The lawns and bbq area were in need of attention. The room was in need of a good clean especially under the beds, draws (we found a random pair of undies and socks), and the dryer filter looked as though it had never been cleaned. However the location couldn't have been better, and the heated pool was great.

The view was amazing. Location was great. But there was no lid on the toilet seat. TV antenna needs to be fixed coming apart at the back could only watch channel 10 with out interference. There was no one at the front desk to discuss any problems. The entire unit just needs a good clean. Don’t think we would book here again.

I booked 6 months in advance for a special event via their website but didn’t get a response. When I followed up three weeks after booking I was told that the price has doubled and my room type was no longer available. This was very disappointing because I had booked early to get a room.

I have stayed at various resorts at Surfers Paradise in the last 10 years including multiple times at Surfers International. These have always been at the lower end of the price range. I stayed there in December 2023. On the positive side, the view from the rooms is magnificent. The location of the resort is excellent with a short walk of a few minutes to everything you need. Parking is not a problem and it is free. On the negative side, the room I stayed in was well below average. I am actually unsure if it had been cleaned at all. The balcony had crumbs of crackers and a dozen or so beer nuts spilt everywhere. The shower glass is not transparent because so much soap scum has built up and the shower door has black mould all built up at the bottom. The microwave was disgusting and I avoided using it which was an inconvenience. The couch stunk and the smell was on my clothes when I got up from it. The whole room, in fact, smelt stale and in need of a clean. Also, when I arrived the reception was unattended. There was a note on the glass to ring Bec in case of emergencies. I waited a while suspecting the staff had gone out momentarily. After waiting 30 minutes I tried the emergency number 3 times until I got through. I was told that "Jackie would have sent you an email" about the arrangements, which she had not. My keys were retrieved for me from the after hours safe even though I arrived at 2pm. I usually enjoy my stays at Surfers International. This one did it for me though. The place smells and is in need of a thorough clean.

We were able to check in early and they helped us with our baggage at the end of the stay enabling us to explore and experience the Gold Coast even more. Staying in a two-bedroom apartment meant we had terrific uninterrupted views of the beach and experienced amazing sunrises every morning. The apartment came stocked with all the essentials to stay for over a week, including its own washing machine and dryer as well as the kitchen having a full-size fridge/freezer.