Berkeley on the Beach

Having stayed here on several occasions in the past, we witnessed an alarming deterioration in maintenance and hygiene: 1. Could not shower without flooding the bathroom, because the shower seals have degraded: falls risk 2. Mould in shower: health hazard 3. Broken washing machine that kept stopping mid-cycle. Clothes dryer's lint filter looked like it hadn't been cleaned for months: fire risk 4. Cracked ensuite basin 5. Broken air conditioner vent that is stuck pointed at your head all night, which gave me sinusitis. 6. Curtain not retracting fully, causing it to bang against the window all day long 7. Dirty blankets that aggravated our dust mite allergies - disappeared after we hand-washed them ourselves 8. Blood stain on bedsheet 9. Giant hole in chair - my daughter fell through and hurt herself 10. Half the kitchen lights not turning on 11. No mattress protectors, which is so unhygienic for a high-turnover holiday apartment 12. Used sanitary pad left in a drawer! And all of this was in a 'Superior' room @ over $700/night. Worst of all was the dismissive gaslighting by Lucy at the reception desk: 'You're paying for the view, not the room. It's an old building.' 'Nobody else has complained.' We agreed to document all the issues, but she didn't even acknowledge, let alone respond, to the email. Stay away from this place: it's a filthy, disgusting operation run by seemingly friendly, smiling but ultimately incompetent people. One the Esplanade, Q1, Viscount on the Beach and other nearby properties offer far better alternatives.

Great communication and property was amazing

We always stay at the same place on the Coast but decided to try something cheaper. This place didn't disappoint! A better view and more family friendly than the previous place. Close to the shops and restaurants. The sea view was outstanding and the rooms were perfect for what we wanted. Definitely coming back here

An amazing property with the best location in Surfers a small complex which means minimal people in the pool and using the facilities. Stunning views in the beachfront apartment we stayed in. Close to surfers but not too busy, located opposite a patrolled flagged section of the beach. The property managers were extremely helpful, we can’t wait to stay there again!!

This is a well- located tower of apartments just south of Surfer’s Paradise. The views of the beach are good and the facilities are adequate but dated. The place could use a freshen up but, that said, it was clean and comfortable and well maintained.

Fabulous location. Staff are very friendly and accommodating