H Residences - QStay

Location: The hotel is praised for its excellent location, being situated in the heart of Surfers Paradise, close to the beach, public transport, shops, clubs, and restaurants.

The apartment itself is quite good—decent size, a clean toilet, and equipped with everything you need. It was well-maintained and had all the necessary amenities. The location is excellent, right in the heart of Surfers Paradise. However, dealing with the host, Gold Coast Private Apartments, has been the worst experience I've ever had. They simply ignore about 90% of the messages you send, and when you try to call them, a call center answers and claims they are only there to direct calls, with the consultants always being busy... always. They never bother returning your calls. Shortly after making the payment, I sent messages requesting an early check-in and late check-out. I was left in the dark for days until I had to get Airbnb involved. They responded, saying it would depend on availability, and then proceeded to keep ignoring me. When they do respond, which is a rare occurrence, their messages are also stuffed with loads of advertisements and other unnecessary content—just one simple answer accompanied by a full page of links and other irrelevant stuff. When I finally received a mobile number, I got in touch with a guy who actually provided answers. However, despite his quick responses, he couldn't really do much to help. Upon arriving, the first thing I noticed was the aircon: it displayed in Fahrenheit, not Celsius, and the dials were worn off, making it difficult to set up properly. With some assistance from Google, I finally managed to figure it out, but soon I realized that the vent in the bedroom wasn't functioning correctly. I immediately reached out to the host, who told me that the maintenance team couldn't come until days after my check-out, and they directed me to the booking team (the ones who never reply). After exchanging numerous messages, they simply informed me that I could leave the unit, pay the full price for the days I had already used, and find an alternative on my own. Well, that's nearly impossible. I had booked weeks in advance and couldn't find anything suitable in such short notice. I spent three days there before my girlfriend left for Germany for a whole year. During these three days, I had to sleep in the living room on the sofa, away from her, since I couldn't bear sleeping in the bedroom. The temperature was alright for her, a petite girl, but not for me—a 6.3” 125kg man. I just couldn't stop sweating. It's worth mentioning that Airbnb did provide me with a refund of $150 for the broken aircon. Despite their offer of a nice suite inside the Houston Hotel, I strongly advise avoiding this host like the plague.

Do not stay here... The apartment cleanliness was not fit to stay or sleep in. The service was absolutely atrocious. The check-in requirements were totally unreasonable, rude, a waste of time, difficult, stressful. No one meets with you and you have to drive around town to a different location to collect and drop off keys. They make you do ID checks over the phone with text messages, pictures, phone calls. The apartment wifi did not work. I was able to connect but it had no internet. There were stains on the bed, mattress protector (urine/blood) floor, holes in the wall. no cover of the duvet. No cleaning materials but they expected us to clean everything on departure. Sent many messages to the owner and 3rd party service provider and none of them responded to me. Dirty toilet brushes, dirty oven fans with grease and grim that has been there clearly for months. This place ruined my New Year’s Eve with my wife. Totally unacceptable. They took ZERO ownership of the issues. Offered a lousy 10% refund. Do not stay here.