H Luxury Residence Apartments - Holiday Paradise

We stayed at H residencies (room 24106) for 4 days in June. The location is amazing - close to beach, restaurants, clubs and shops. Very happening place. Beautiful view from the balcony too. Access to 3 swimming pools, spa and sauna. However, following reasons, we were not very happy with. - in both the bathrooms, the shower door won’t close properly, water spills outside, making the whole bathroom wet. Safety hazard as it’s very slippery and you have to be very careful. Moping and drying after each shower. - the carpet and the rug need a good washing and cleaning. They were dusty and dirty. - there was no conditioner or body lotion provided. It is very usual to have these amenities. I never carry them to any holiday stay overs. - the AC won’t go more than 24C, which is generally okay but my parents felt cold it would have been good to have extra blankets or portable fan heater or fan for summer for people with different needs. - it is next to impossible to talk to anyone. I could only contact them through TRIP.COM app or email. No one picks up the call or replied to normal message. - there were many patches on the walls and not well presented. Furniture also looked old and dirty.

We had a nice stay when we checked in last year, hence coming back again, however this time we noticed, floor in toilets were sticky, blankets were smelly and stained, clearly not cleaned. Overall, just not happy with the cleanliness of the room.

Room was very dusty! . The walls were all thick dust and we had to clean the walls from some dust . The blinds were full of dust as well and carpets as well. Washing machine has mould inside and couldn’t be cleaned to use.

Fantastic. Clean and comfy. Easy access, great location, amazing views from large balcony