Chevron Renaissance - Private Apartments

Unfortunately we did not have a great stay. We booked 3 apartments for a family vacation and all 3 had issues. All 3 apartments had faulty air cons. 1 air con didn’t work at all and also a toilet in that apartment didn’t work either. Also when we arrived, we found one of our carparks had a car parked in it and that 2 other guests were allocated the same Carpark as us. We all contacted the letting company and all guests were told to seek help from the apartment reception who then told us all to contact the letting company as they don’t deal with the private apartments and their carparks. So it was back and forth for hours, we even visited the office twice until the car was finally removed. In terms of the no aircon/ broken toilet room, we were told there was nothing the letting company could do about it as they only have 1 staff member on so we’d have to wait for the next day and that some of our cost would be refunded (We are still waiting). The next day, in the morning the staff member visited and said the aircon is broken and they’ll have to find another room so will get back to us. It was close to the letting company’s closing time and we hadn’t heard back so we followed up only to be told there’s no more rooms available and our family would have to make do with the fans. Our family members in the no aircon room got sick from the heat/ stuffiness even with the doors and windows open. The amenities - lagoon, gym and pool are awesome So it was really unfortunate we did not enjoy our stay due to the lack of upkeep of the apartments and the service.

Likes - great views and community pools! Dislikes - noisy as windows in bedrooms no longer seal (one with paper note indicating danger do not open as hinge broken) and kitchen appliances / cooking utensils in need of upgrade.

Underwhelming While we loved the location and the complex facilities, we were dissapointed in several other aspects of our stay. There were very loud and extremely distruptive renovations to the building including a jackhammer. We were never advised these works were going to be undertaken during our stay. Overall the apartment was a bit run down and underwhelming with several things either not working or failed during use. Would not stay here again or recommend.