Ibis Surabaya City Center

Ibis Surabaya City Center Reviews

Ibis Surabaya City Center

Jl. Basuki Rahmat No.94 96, Embong Kaliasin, Kec. Genteng, Embong Kaliasin, Genteng, Surabaya, East Java, 60271, IndonesiaView Hotel Details
Ibis Surabaya City Center
Ibis Surabaya City CenterIbis Surabaya City CenterIbis Surabaya City Center
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Ibis Surabaya City Center Guest Reviews

4.2/5
Very Good
192 review
Verified reviews
Location4.3
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(192)
Positive reviews(186)
Reviews with photos/video(62)
Awesome stay(38)
Friendly owner(27)
Delicious breakfast(13)
Located downtown(10)
Great value for money(8)
Convenient for shopping(8)
Classy environment(5)
Too noisy(4)
Negative reviews(6)
Anonymous User
Standard Double Room Non smoking
Stayed in Jun 2024
Business travelers
32 review
4.5/5
Great
Posted on Jun 22, 2024
All good. straight forward hotel and nothing to fault at this price range all ok .good for simple stays
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Madsaje
Standard Double Room Non smoking
Stayed in Oct 2024
Business travelers
41 review
4.0/5
Very Good
Posted on Nov 10, 2024
Location is hear to mall which is very nice. Sadly there is a dancing club behind of it and tge sound is very disturbing.
Response from Property: Dear Madsaje, Warmest Greeting from Ibis Surabaya City Center. Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. Once again, we are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe and keep Healthy.Sincerely, Ngurah Sedana General Manager
Woaixingqiwu
Standard Double Room Non smoking
Stayed in Mar 2024
Business travelers
76 review
3.5/5
Posted on Mar 15, 2024
The hotel location is city center, very convenient for travelers. Service is good and warm, they are very kind and patient. Wish Surabaya prosperous and become better 💪💪
Response from Property: Dear Woaixingqiwu,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
Ganes Arumugam
Standard Double Room Non smoking
Stayed in Aug 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 12, 2024
"This hotel is very convenient for all types of travelers. It's also spacious, making it ideal for family trips. I loved the bed and pillow, which were very comfortable to sleep on. The mall is just a short walk away, less than 10 minutes, and there are street food options nearby. The service by the staff is awesome—friendly and helpful. I will definitely visit this hotel again on my next trip."
Response from Property: Dear Ganes Arumugum,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Guest User
Standard Double Room Non smoking
Stayed in Aug 2024
Solo travelers
4 review
3.7/5
Posted on Aug 11, 2024
Ibis Surabaya is a centrally located hotel in the city centre. The overall service was good. The breakfast was good too. Overall it was a pleasant stay in this hotel for me.
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
J T H Lee
Standard Double Room Non smoking
Stayed in Jul 2024
Business travelers
5 review
2.5/5
Posted on Aug 2, 2024
Unlike other IBIS hotels in Asia, the IBIS Surabaya City Center Hotel needs to be renovated. The guest rooms are old and poorly maintained, and the bathrooms need deep cleaning.
Response from Property: Dear J T H Lee,Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ngurah SedanaGeneral Manager
Herry Irwan
Standard Twin Room Non smoking
Stayed in Sep 2024
Business travelers
9 review
4.2/5
Very Good
Posted on Sep 23, 2024
Good location, near Tunjungan Plaza. So many delicious food around hotel.
Response from Property: Dear Herry Irwan,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Guest User
Standard Twin Room Non smoking
Stayed in Sep 2024
Travel with friends
2 review
2.0/5
Posted on Sep 29, 2024
Dirty, room facilities bad, all amenities need to ask Not recommended
Response from Property: Dear Valuable Guest,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
nana
Standard Double Room Non smoking
Stayed in Nov 2023
Solo travelers
16 review
3.5/5
Posted on Nov 24, 2023
Great location because near from surabaya city center. Breakfast menu was okay even it didn't have much choice but the taste was quite tasty. Small room, little bit noisy but clean and good view.
Response from Property: Dear nana,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
AbadiSpurs
Standard Double Room Non smoking
Stayed in Oct 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Oct 14, 2023
I stayed at Ibis Surabaya City Center one night before my flight to KUL. The stay was okay , the staff was professional and the breakfast was acceptable.
Response from Property: Dear AbadiSpurs,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Rifky Dora
Standard Double Room Non smoking
Stayed in Apr 2024
Family
3 review
4.2/5
Very Good
Posted on Apr 18, 2024
Staying at the Ibis Surabaya hotel was quite satisfying. The location is very strategic, close to Tunjungan Plaza Surabaya, and local food can be found behind the Ibis hotel within walking distance. The facilities are adequate, although they are single units even for two occupants. Unfortunately, there is no elevator from the car park, making it quite difficult if you have a lot of luggage to carry from the car. The food served is delicious and varied, with good service, and uniquely, there is a playground for elementary school-aged children.
Response from Property: Dear Rifky Dora,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Anonymous User
Standard Twin Room Non smoking
Stayed in Nov 2023
Business travelers
5 review
4.7/5
Amazing
Posted on Nov 27, 2023
The room is Cozy and very convenience. I will be back stay again.
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
黄姐姐
Standard Double Room Non smoking
Stayed in Sep 2023
Business travelers
18 review
4.0/5
Very Good
Posted on Sep 9, 2023
Reasonable hotel. Within walking distance to Tunjungan Plaza and located right next to a 24 hour convenience store. Room is fairly equipped and clean. Comfortable stay. However towel looks very tired, time to change them. Cleanliness can be improved too!
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments regarding towel conditions with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
dayinmylifesg
Standard Double Room Non smoking
Stayed in Aug 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 4, 2023
No frills experience, value for money in a strategic location. Has all required amenities as expected from the ibis brand, walkable 5-10 mins to tunjungan plaza and 24h convenience store right beside
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Atikah 79
Standard Twin Room Non smoking
Stayed in Jun 2023
Business travelers
2 review
3.2/5
Posted on Jun 25, 2023
Room OK, Cleanliness -OK, Staff -good attitude Amenities -need ask to caunter. Except towel bit smelly
Response from Property: Dear Atikah79,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager