Shangri-La Surabaya Reviews

All good. we.are satisfied. We will definitely stay here on our next business trip. Thank you. keep improve. 👍

Basically, if our company staff comes to surabaya, will stay in this hotel. The hotels is very good in environment.The buffet/breakfast and the basement is perfect. The staff there are all very nice.This hotel is perfect for vacation also business.

This located in very nice location , accessible to highway easily and their cosy environment, pleasant place for business travellers, their staffs are friendly and knowledgeable

The staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.

The stay was perfect - excellent service, room, facilities, staff, location, activities. Highly recommended.

Nice room but the hotel facilities badly needs an upgrading especially the gym. The equipment is so out-dated. Friendly and very accommodating staff.

Great location, great service, we have great experience staying here.

Celebrated my partner's birthday and was well accommodated. Cakes were abundant and balloons were setup before we arrived. Overall, a great experience.

Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.

Rekomen hotel surabaya, fasilitas lengkap, kids friendly, booking dapat promo, mantull bgt, yukk stay disini

location good. room big. breakfast very good. all staff very helpfull

Good service Nice ambience Will come back

Hotel is good, but a little bit old.

A Truly Luxurious Stay at Shangri-La Surabaya! I recently stayed at the Shangri-La Surabaya, and it was an unforgettable experience from start to finish! From the moment I arrived, the staff greeted me with warmth and professionalism, ensuring my comfort and satisfaction throughout my stay. The room was spacious, elegantly designed, and equipped with all modern amenities, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, and the view of the city skyline from my window was breathtaking. I truly appreciated the attention to detail in the room’s setup and daily housekeeping. The facilities at the hotel are top-notch! The pool area is a beautiful oasis – a perfect place to relax. I also enjoyed the gym, which was well-equipped for a good workout. But the real highlight for me was the spa. The treatments were rejuvenating, and the environment was serene, providing the perfect escape after a busy day. Dining at Shangri-La Surabaya was an absolute delight. The breakfast buffet offered a wide selection of both local and international dishes, all prepared to perfection. Each meal was a treat for the taste buds, with attentive staff making the dining experience even more enjoyable. The hotel’s location is also convenient, close to major attractions and shopping centers, making it easy to explore Surabaya. However, the hotel itself is so luxurious that you may not even want to leave! Overall, my stay at Shangri-La Surabaya was exceptional. The combination of world-class service, luxurious accommodations, and outstanding facilities make this hotel a top choice for anyone visiting Surabaya. I highly recommend it and can't wait to return!