Sura Hotels with Pools

Pros: 1) Booking, Enquiries Check-in/out staff The staffs handling the booking, enquiries and check in/check out was very good. Had a pleasant experience dealing with them. 2) Room Room was clean and comfortable. Just a suggestion for improvement - time to upgrade the beddings and mattresses. The Jacuzzi did not work but the hot water worked wonderfully. At night and early morning, there were many black ants roaming on the floor and wall of the bathroom. But they did not disturb us. We had no problem tolerating and accepting the presence of the ants due the fact that the resort is located in kampung area. We are the guests and they are the landlords. However, if the resort can do something about pest control - it would be much better. Cons: Breakfast I have to say its our worst hotel breakfast experience. We are not fussy eaters but the management definitely could do better. The selection was so minimal. The roti canai looks so uninviting. The eggs, and other foods look sad as well. I personally had no appetite to eat just by staring at the foods offered. Hopefully the management can improve on this aspect. Maybe can just get the supply of breakfast from the best local Dungun nasi lemak from warung makcik tepi jalan or roti canai from warung pakcik would do. Come on the management, you can do this. Improvement is important. I want the resort to sustain.

We check in the hotel, found a track bottom and dental paste tube left in the toilet. The room is properly done. Immediate response once complaint is lodged. The running water stop at peak times few times in the morning, reason owing to the water pressure. Location is strategic facing the beach. Check the amenities available before travelling.