Best Sura Hotels

We check in the hotel, found a track bottom and dental paste tube left in the toilet. The room is properly done. Immediate response once complaint is lodged. The running water stop at peak times few times in the morning, reason owing to the water pressure. Location is strategic facing the beach. Check the amenities available before travelling.

- We actually top up money for room with Jacuzzi. There is another room type that they did not showed in the options, which is Premium (with Jacuzzi). Staff said their room used to have Jacuzzi but most of them malfunctioned, hence now the room with functioned Jacuzzi called Premium room type. But when we used the Jacuzzi, got centipede came out😭😶 - We want to order room services for our dinner, no one answer the call, no reply on Whatapps, hence we decided to walk to their restaurant and order at the counter but the staff told us the kitchen was closed for that evening without any notice. Their front desk staff & restaurant waiter not even know about that before we went to order (because upon our order they went to the kitchen to check with the pic) - The breakfast served cold. - The receptionist not responsive on the phone, we tried to call few times but no one answered. End up we need to go to the reception and wait for them to show up. - In overall, I could concluded that the hotel has a good ambitious, but the management need to pay more attention on the room facilities, hotel facilities and the services. - I am expecting a 3-Stars staying experiences however I don't think this stay worth it.

It's cool to be here. Simple but all the facilities are enough for that stay. Provided 2 packs of nasi lemak with tea o Hot which is Nasi Lemak is delicious! It's worth it with breakfast & don't expect more. The important thing is to be comfortable to rest the body. Keep it up! ❤️👍🏼

Everything in here is sooooo niceeeee. The beach view, the amenities, facilities, all are ⭐⭐⭐⭐⭐. Of course not budget friendly, thus we didn't choose for dinner & lunch. The breakfast has quite a limited menu although we spend A LOT for the price which is quite a bit bummer. They will ask MYR1000 DEPOSIT, but we can request to opt for it. The reason for the deposit is for them to auto deduct any additional paid service but if we opt out, we have to pay it straight away (which is fine for us). Have daily activities but some of them have to pay. The entertainment room is funnn. Always playing pool table there but quite eerie at night as the room is far from others and the path to it is a bit dark. Overall still satisfied with this resort as all are tip topp. Their workers are friendly. The beach is unforgettable!! Amenities given are completely more than enough.

Nice environment and relatively clean rooms. Shower spray is not strong enough.

Nice simple hotel for business traveller or those just need a place for a refreshing shower and comfortable bed to rest for the night before continuing their journey.

The hotel location is quite remote but it's a decent location for occasions in Dungun

A little gem by the Terengganu coast. Newly setup with modern facilities and amineties. Staff are super friendly and their little cafe serves awesome food especially the shellout. Price are super cheap. A beachfront place for quiet retreat and solace. Awesome place.