Gut Funkenhof

1. Our first disappointment was that "the suite" looked nothing like the picture online. For an additional €350.00, we got what we thought was a large double room with a seating area and kitchen. The double bed was in a corner, meaning there was no bedside table on one side, and sitting on the edge of the bed meant my knees were against the wall. The ceiling had large holes, and the carpet was quite dirty. When I complained to reception about the so-called suite and asked for my €350.00 back, I was told it was a suite at their hotel, the manager wasn't there, and they would forward it to him. We were given three drink vouchers as a consolation. One of the ladies also said that the trip wasn't booked directly through the hotel. 2. There was little staff in the evening; one young lady didn't even speak German or English. On the positive side, however, was the young man in the evening; he was very accommodating and polite, even though he had to work in the restaurant, at the bar, and at reception. When we wanted to pay the evening before our departure he kept telling us he didn't have time!! In the end, after several attempts, we went to bed and paid the next day. The bill had to be checked carefully because it was incorrect!! 3. The clothing of a man at reception (a hoodie) was not appropriate for a 4* hotel!!! 4. When I enquired at the end of October '24, I specifically asked whether animals were allowed in the hotel because of our animal allergy, but was told no. For the last couple of days we had the strong feeling that we had booked into a kennel. Dogs were even lying around where the guests were eating. 5. The food was positive - not exactly 4* but still plentiful and very tasty. The surroundings were very beautiful and ideal for hiking.

Kamer 245 is zeer verouderd en helemaal niet proper! Houten balk aan de muur die loskomt en een plank aan de muur die ook deels loskomt waar dan zeer veel stof inkruipt. In de badkamer kan je amper bewegen, ze is zo klein! Het bed was zeer laag en hard. Deze kamer heeft echt een renovatie nodig! Het water van zwembad was koud, thermometer was uitgezet dus niet controleerbaar hoeveel graden dit was. Geboekt via voordeeluitjes; ter plekken te betalen. We kregen een factuur van 200€ meer dan in onze bevestigingsmail voorgeschoten. Nadat ik er iets van zei moest de receptioniste met haar baas overleggen, uiteindelijk bedrag van voordeeluitjes betaald. Wij hadden een nostalgiekamer geboekt en dit was totaal niet zoals op de foto! Erg misleidend, oké foto is indicatie maar dit was echt niet te vergelijken!!! Het eten in restaurant was goed, s ochtend altijd hetzelfde op het ontbijtbuffet. Nooit eens een croissantje, koffiekoek of cake.. dat misten we wel bij het ontbijt van een hotel. Avondeten goed,’elke avond wat anders. Wij zouden niet meer teruggaan naar dit hotel. Wij waren met 2 volwassenen en een baby van 6 maanden, we hadden geen comfortabel verblijf in deze kamer!