Hotel Royal

My stay at this hotel was unfortunately disappointing. Problems started at reception. Although my booking was in German, the receptionist only spoke to me in English. I politely explained that I would prefer to speak German because my English is not good. Despite this, they continued to speak English until I emphasized that we are in Germany and it is important to communicate in German. In addition, I had to re-fill all my details (name, email address, etc.) that I had already provided when booking via an app. In addition, the invoice I received from the hotel did not match the amount I had paid via the app. The hotel could not give me a satisfactory explanation or a correct invoice. The biggest problem, however, was the noise. In the morning, I was woken up at 8:08 a.m. by extremely loud construction work with a drill directly above my room, even though it had been announced that the work would not start until 10 a.m. There was a notice about this in the hotel, but the information was simply incorrect. I went to reception where I met a polite and friendly lady. She accepted my complaint but explained that nothing could be done about the situation. I was told to contact the manager, which in my opinion is not an adequate solution. This kind of treatment of guests and these circumstances are completely inappropriate for a four-star hotel. In my opinion, this hotel does not deserve four stars.

Facilities: It’s difficult to comment without having breakfast and drinking wine at the hotel Hygiene: Hygiene is very good Environment: Nice environment, strategic location Service: The front desk is not very efficient, but it is normal in Germany. They are gentle and friendly. The hotel does not use a room card, but a key. It is quite big and unique. You need to lock the door and take it with you when you go out. Check out next door or on the same floor in the morning. You can hear the sound from the corridor when you stay in the room. Everything else is very good. The hotel is not Toiletries are provided, so it’s better to bring them yourself. If you don’t bring them, you can go to the supermarket downstairs to buy them. There are very cheap supermarkets! Eating breakfast is very convenient. I don’t dare to eat it inside the hotel or wake up and go to the shopping street downstairs to eat. But the hotel breakfast is actually not expensive.