Grand Hotel Kempinski High Tatras

A big disappointment. Beautiful hotel .We came to celebrate our birthday and couldn't wait to use the Spa zone. What was our disappointment when we can't enter the pool and swim because the water is 20 degrees maximum, it is icy; in the jacuzzi maybe 5 degrees more and half of the buttons from the jacuzzi don't work. when we ask the staff at the pool what it's about, they answer that the water in the pool should be 27 degrees. every woman who enters the pool from it immediately leaves. What a shame, we chose this hotel because of the SPA.

This hotel is simply unbelievable! Located in such a special and beautiful setting. My husband and I visited the hotel before we decided to get married there and we’ve been back multiple times since (coming back again soon). They certainly gave us the wedding of our dreams ❤️ (a special thank you to Kathrin and Tatiana who both did, and continue to do an amazing job). Everything from the service, food, atmosphere, cleanliness, the spa (the massages are exceptional. All of the Hotel staff are very friendly and professional. They remember us from our previous visits which adds a nice personal touch. They all go out of their way to make sure we have what we need, and It’s lovely to see that people love working there too. Reception provides a lovely warm welcome each time. (you are greeted with a smile and a glass of fizz or hot drink) Rooms - very clean, specious, the beds are super comfortable (you get to pick your preferred pillow type prior arrival) and not to mention the view of the lake, surrounding mountains and the valley. Breakfast - food choices are endless! With everything fresh and tasty. Bar – offers delicious cocktails and great food too! With prompt and friendly service. Their burger and chicken Caesar salad is particularly delicious! Main restaurant - chef Miroslav has a true talent, and his dishes are like art! Even when cooking for our wedding for a lot of people at the same time food was excellent and all our guests commented on how delicious everything was. We can’t wait to eat there again! (their steak cooked on the green egg is a stand out must try) Spa - this is the best spa we’ve been too (and we are well travelled) It feels so relaxing and is never overcrowded. It is clean and offers great treatments. We always book the full body massages which is a special treat. There is literally nothing to fault in this place. See you in few weeks’ time Kempinsky! ❤️

great!

Me and my daughter stoped only for a coffee and some snack in their lobby bar. The amenities are lovely, atmosphere nice, lobby bar is cozy and welcoming. The coffee and hot milk chocolate we ordered were very good. BUT. The service was incredibly SLOW! We were siting at the bar 15 min when finally somebody noticed we were there and brought the drink- menu. Then we waited another 10 min when finally another waiter came to take our order. Yes (!) and it took another 15 min when he finally brought my coffee and another 5 min to bring a hot chocolate for my daughter. Yes - they brought it separately! Would you believe this in a hotel like this where you pay for macciato 6 Eur? Then I decided that I wanted to order some snack. Took another 10 min while they brought me the menu list. The lobby bar was not even half full. Should I continue? I don’ t think so. The waiters were nice and polite, excused for slow service and then speeded -up, but still…. This was not 5- star experience.