Guest User
December 6, 2024
We stayed in Strasbourg in order to visit the Christmas markets there and in Colmar. The room at Le Moon was very clean, very comfortable and very spacious. Bathroom was excellent with a powerful shower. Location was good, close to the sights but quiet at the same time. The only downsides were having to climb two flights of stairs due to the lack of a lift and the arrangements re arrival aren’t ideal. Reception is open until 6pm but you still have to book an arrival time with the hotel. When I messaged with an amended time (still well before the deadline) I was then asked what train we were catching!! Upon arrival, we had to phone the reception as the front door was locked and the doorbell did not work. When checking in, we were immediately asked what time we would be checking out!! It’s not a cheap hotel and so I wouldn’t have expected to be ‘hassled’ in this manner. There are good sized lockers downstairs in the building which were available for storing our luggage on the last day after we had checked out while we spent a few more hours in the city. Overall a very nice place to stay but the admin arrangements could do with some improvement.