Spa Hotels in Stockton-on-Tees

The hotel staff I spoke to were great, room was ok - comfy beds, I actually slept all night once I was able to get off. The walls are paper thin though and I could hear the full conversation of our neighbours - this went on quite late for us. Spa is fab - when it’s all in working order, this is the first time we’ve visited when the hydro pool has been working - so you might want to check this if you’re planning to visit. The sauna had been switched off and unfortunately we weren’t in the spa long enough for it to heat back up, but we enjoyed the pool & jacuzzi. The food at the birdcage restaurant is delicious but the service lets it down - slow & sloppy! We had to get the attention of 3 staff members who had been stood in the kitchen talking for 5 minutes, just to pay our bill, as nobody was on the floor. They also have no communication - I paid to get £50 food allowance and the food was still on my bill - had I not checked I would have been out of pocket but the staff should know we have this as we booked through our room number. Its a real shame the place has these let downs because despite all of that I do actually enjoy coming here, but soon I think the bad may outweigh the good and make us venture elsewhere.