Sterling Heights Hotels with Airport pickup service

I had high hopes for Tru by Hilton at Sterling Heights because the location was ideal and I had family in Sterling Heights I wanted to visit. Sadly, the experience quickly went downhill when I checked in. Is hospitality a thing of the past? Shouldn't all Hiltons aspire to the same level of hospitality? Never mind that I wasn't greeted as a loyal customer as some of us expect when we check into any Hilton establishment. I mean a smile or a simple word like ”Welcome” really isn't too much to ask. If you're working in a hotel, that should just be a given. Are hotel workers no longer trained in the most basic level of hotel hospitality? Shame on the house of Hilton for not recognizing these most basic things. Never mind that a basic continental breakfast for Diamond members or Gold members was not made available. Never mind that I had to be sent driving across the highway to Bob Evans because breakfast was not an option unless you wanted to shell out $15 for breakfast at a place that's not even a three star hotel. My own damn fault for not doing my research and reading all these scathing reviews on this one location alone in Tripadvisor. Just because Tru by Hilton is meant for the budget conscious traveler doesn't mean that your staff have license to be unfriendly and not treat loyal customers with the same common courtesy that any weary traveler deserves. If Hilton corporate people are reading this, please, please give the staff at Tru by Hilton at Sterling Heights some basic training in common courtesy. My experience at this establishment makes me question whether I should remain a Hilton Honors member.

Unwind your way at TownePlace Suites Detroit Sterling Heights. Our Sterling Heights MI extended stay hotel offers all the comforts you need to maintain your routine during travel. Stay rested and productive in our pet friendly suites with large desks, plush bedding, and fully equipped kitchens. Start your day with your favorite breakfast items from our free breakfast buffet, and enjoy convenient dining at restaurants near our hotel like Mission BBQ, Olive Garden, and Panera Bread. Get your workout in at our 24/7 fitness center and seasonal outdoor pool. During your stay, enjoy easy access to attractions near our hotel like The Mall at Partridge Creek, Michigan Lottery Amphitheatre at Freedom Hill, and C.J. Barrymore's. Our convenient location and complimentary onsite parking also make our Sterling Heights hotel suites a great choice for your upcoming Detroit group stay. No matter how long you're in town, make the most of it at TownePlace Suites Detroit Sterling Heights.

It's really excellent

We are a military family who traveled home to visit for the holidays. We had two rooms. One had to be changed 3 times. Window and door were both cracked and we arrived after 10pm that night. Toilet didnt work, tv didnt work, sheets were dirty, carpet was dirty. The bathroom faucet wasnt working. And the other room had to be changed twice. The walls were very thin. The rooms are very worn. There was a constant smell of ********* and it was very noisy with people jumping, walking and talking all day and night. We stayed because I waited too late to book a place that was pet friendly and everything was full. The first night that we were there, the man at the desk was super nice. Within in the next two nights, we came in at about 5 am because we had something going on with family. We were supposed to check out but we needed sleep. I went to talk to whom I later discovered was the manager or the GM. He said that my dogs had been barking all night, (which they only bark if someone is at the door or trying to get in the door). He told me that we could not stay, which was fine with me. But he was EXTREMELY RUDE for no reason. I spoke to the guy at the desk when we were checking out the next day and he told me that he is always that way. I would not recommend my military counterparts to ever visit this hotel. Or anyone else for that matter. Not until they update it and change things, number 1, changing the GM. Have a great day!

My family of 8 visited this hotel as part of a hockey tournament. As a family of 8 we need the MAX amount of room we can get in a room and reserved a 2 bed ”suite” as their website called it. Their website clearly says that this room as a ”separate seating area” with a pull out couch. Like 99% of hotels that advertise this, this usually means there's a separate room. All there was, was a couch on the far side of one of the beds. There were no pictures of this room on their website either, its blank. Appears they really do try and mislead you. We like the separate room so our younger kids can go to bed early and the older ones stay up a bit later, very hard to achieve in a room of this style. The house keeping staff were also very rude. The Saturday morning of our visit, before we left (8am) we asked that our room be cleaned in the morning. We returned at 1pm, room not cleaned. We started preparing lunch when there was a knock on the door with the staff wanting to clean. We told them we were having lunch and they persisted, indicating they wanted to go home and they had to do our room....uncomfortable! On our last day, we asked for a late check out so our 6 kids could use the pool and it was no issue. 30 minute prior to our departure, there was another knock on the door - housekeeping - they were rude, telling us we should not be there and they needed to clean the room. We told them we had a late checkout and it was a Sunday night, there was no way that they were going to be busy with check in's that night anyways, they stormed off. The pool was nice and warm, but never had towels. We went down on Sunday at opening and there were no towels, one would assume you would do the laundry over night and when you open the pool in the morning it would be fully stocked. The breakfast was good and the hotel was in good shape.

This is a great hotel. I have the pleasure to spend two weeks here and it wonderful. The breakfast attendants are pleasant in the morning (rarity) and helpful. Sara at the front desk has been a gem since I’ve checked in and all through out my stay. Always happy and willing to go above to take care of her guests.

The Hampton Inn & Suites Detroit/Sterling Heights, MI hotel in Michigan will make your stay a positive and memorable experience whether your visit is for business or leisure, a night or a week.Our Hampton Inn & Suites Detroit/Sterling Heights hotel is centrally located 15 miles northeast of downtown Detroit in the Michigan suburb of Sterling Heights. Our hotel is conveniently located near several technical centers and automotive plants. Within a 10 minute drive are four major shopping malls. Other area attractions in the Detroit/Sterling Heights area are the Detroit Zoo, sports, entertainment, outdoor music theatre and festivals, and historical museums. Enjoy our Michigan hospitality at several restaurants within a five mile radius of the Hampton Inn & Suites Detroit/Sterling Heights hotel in Michigan. As part of the Hilton family of hotels, enjoy benefits of the Hilton HHonors program, 100% satisfaction guarantee and first class guest service at this Hampton Inn & Suites hotel.We love having you here at the Hampton Inn & Suites Detroit/Sterling Heights hotel in Michigan.

The Knights Inn Sterling Heights is an ideal spot for travelers wanting to discover the city. The Knights Inn Sterling Heights is an ideal choice for travelers who want to take in the sights and sounds of Sterling Heights.The hotel is located approximately 17km from Troy Transit Center and 24km from Coleman A. Young International Airport. This hotel is located near many of Sterling Heights's attractions including New BAIC Detroit, All Saints Polish National Church and Sterling Heights Public Library.After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site.

Travel in style at SpringHill Suites by Marriott®, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing. Take the stress out of travel with free Wi-Fi, relaxing pools and fitness centers. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day - like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Quite simply, from business trips to leisurely journeys, SpringHill Suites is a breath of fresh air.

Everything was wonderful, except the bed. The mattress was very uncomfortable, and the only 2 pillows were flat.