Anonymous User
August 3, 2023
Very bad experience. I found that I booked the wrong date, please communicate to cancel, and the customer service said that I will communicate. Then the hotel didn't answer the phone for three days, and then directly counted me as a check-in. The customer service didn't tell me, and said to communicate actively, and then counted it directly as a check-in, with a loss of more than 5,000! Incomprehensible! If I knew that Ctrip's customer service was so irresponsible and the hotel was so difficult to communicate with, I would never go there again!
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