RRoszilaiyaty YusofThe room is nice and within exoectation for the 5 star resort hotel.
However, the Hotel need to upgrade the service in term of registration; especially with this one guy who is not that friendly.
I checked in around 3:30pm .
First the hotel seems difficult to find my booking under my name but later it was resolved.
Then the Reception guy told me that the Room is not ready and I have to wait; and he said he will approached me once received feedback from Housekeeping.
I was waiting for 1/2 hour and still no one approached me.
Then I went back to front desk to ask for update. As that guy was occupied with other registration, i managed to talk to another guy who seems genuinely trying to assist me.
Then I can see this guy struggling to find a ready room ... as the one room that he said ready was snapped up by another guy at reception. ************* it was finally resolved after long wait at the lobby.
I'm not sure whether I received this kind of treatment because Ive booked via Trip.com and not directly with Hotel. But then I saw all my other friends who went to register with another reception guy, managed to get their room straight away, although they are also booking via other agents like *********** etc.
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