Find5-Star Hotels in Xianning

"This was my first visit to Country Garden Xianning, and I truly felt it's the best hotel in the area. Yet, the official photos make it look quite old and dated, which always led us to travel further to Chibi for hot springs. In actuality, both the hotel's ambiance and the room conditions far exceeded our expectations. The restaurant environment was lovely, and the breakfast was hearty. They really should consider updating their promotional images! We were upgraded to a room with a spacious bay window. We asked a staff member for an extra duvet, and the kids absolutely loved playing on it! The Water World is located just across the road from the hotel, with a convenient shuttle service. While the hot springs remain the main draw, they've also added a wave pool and a bubble pool. The large slide is unfortunately out of commission, but for those not keen on thrilling rides, there's still plenty to enjoy. The wave pool's waves were genuinely some of the largest I've encountered in any hotel-affiliated water park – far surpassing those at a certain family hotel newly opened in Wuhan, which charges double the price! The complimentary use of single and double swim rings is also a thoughtful touch. Finally, I must voice my disappointment regarding the kids' activities. The male staff member in charge showed extremely poor crowd control, leading to an utterly chaotic setup. They seriously need to learn from more competent peers in the industry. For starters, the activity content itself was poorly chosen. Knowing it was a weekend and would be busy, they should have anticipated the crowd and opted for simpler, quicker, and easier-to-manage crafts – something like making a lacquer fan or a TCM sachet, which a group could finish in 5-10 minutes. Instead, they went with the most complicated activity, causing everyone to pile into the room and complain. To top it off, the early start was only announced at the last minute. To make matters worse, they completely disregarded their own rules. Many guests complained that reservations were not honored, and people without reservations were also allowed to join. Even if we overlook the multiple booking groups, the main issue was that anyone who simply ignored the rules could just grab materials and start participating immediately. So, for an activity clearly intended for children, you'd see a family of three: the little boy making two items, his mom making one, and his dad occupying a seat as well. I've been to numerous family hotels where, during off-peak dining hours, they utilize banquet halls for activities, ensuring ample seating for parents to accompany their children at the same table. In situations with limited seating, children typically sit at the activity table while parents use small stools beside them. The priority is always to allow as many children as possible to participate simultaneously, and materials are only distributed to seated kids. I've genuinely never witnessed such disorganization where materials are handed out first, leading to a scramble for seats. What I found most incomprehensible was this: since many parents were waiting, they had their children playing in an adjacent area. One parent controversially took all the toys, preventing other kids from playing, which naturally sparked a heated argument with other parents. The dispute lasted quite a while and escalated. I even had to interject, 'It's getting pretty intense; aren't you going to send someone to de-escalate?' The male staff member simply replied that he was too swamped with people today and wasn't going to get involved. I countered, 'By the time you're free, they might actually be physically fighting!' After a moment's thought, he made a call and summoned another staff member, but offered no guidance or handover. Consequently, the female staff member, completely unaware of the situation, ended up trying to placate a different guest who was complaining about the activity schedule. Meanwhile, the original two parents continued their shouting match for a while longer. 😂 Frankly, if they can't even monitor or control the situation, they are entirely unfit to manage kids' activities. These activities really turned into a major negative point."

"The front desk service of this hotel is really impressive! At the time of check-in, the front desk lady smiled very kindly. Miss Tang was quick and meticulous. She also took the initiative to remind parking without scanning the code and breakfast time. I needed to print the documents temporarily in the middle. They helped solve it without saying anything, and the efficiency was super high. When I checked out, I also patiently answered my questions about transportation. I felt very intimate and thoughtful. I was as warm as my family. I must give a big praise!"

"This homestay is higher than expected! From check-in to departure, every detail makes people feel intimate and comfortable ～ 🏠 Environmental facilities: The homestay is more beautiful than the picture! The room is clean and tidy, the decoration style is warm and stylish, and the facilities are complete (air conditioning, WiFi, bathtub, toiletries are of good quality). The bedding is soft and comfortable, especially quiet at night, sleeps very well 👨💼 Service attitude: The housekeeper is super nice! From the beginning of the reservation, I patiently answered questions, took the initiative to help carry the luggage, and also prepared fruits and flowers. Any needs can be responded to in time ～ 📍 Location and traffic: The location is very convenient, 15 minutes by taxi from Xianning High-speed Railway Station. The surrounding ecological environment is very good, away from the hustle and bustle of the city."

"To be honest, when I checked in, I found that some of the hotel's facilities were indeed a bit old and a little old, which was not too pleasant. However, the service attitude and professionalism of Peng Xu at the front desk completely reversed my impression! She is warm and thoughtful, check-in is efficient and neat, answering questions patiently and meticulously, smiling sincerely, making people feel very comfortable. Even in the face of the small regrets on the facilities, because of Peng Yu's excellent service, the whole stay experience still feels good. The facilities are insufficient, but the service is really worthy of five-star praise!"