When you stay at Toya Sun Palace Resort & Spa in Sobetsu, you'll be on the waterfront, within a 5-minute walk of Lake Toya and Toyako Onsen. This resort is 19.8 mi (31.8 km) from Rusutsu Resort and 1.1 mi (1.7 km) from Toyako Hot Spring. Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as hot springs, an indoor pool, and a waterslide. Additional features at this resort include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands. Satisfy your appetite at Palacio, a poolside restaurant which features a pool view. Wrap up your day with a drink at the bar/lounge. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite. Make yourself at home in one of the 324 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones and safes.
JJason Ji Khim2025.04.03
Overall, everything that doesn't concern your room and food is pretty nice - the location is good, the view is fantastic, the lounge is spectacular. However when it gets to service and your room, it is poor. As you can see on the photos, the room is old and there is mould left there. The staff do not take notice even when I asked for a change of room. Furthermore, the drainage will smell in your bathroom. The wifi is also poor and you get faint signal not just in your room but also in the restaurant.
The service overall was poor, with the service during the buffet very mixed, with a combination of junior staff guiding you to wrong places and the manager ordering you about without a level of courtesy.
This is a place to visit once, and not go back. There are others along the lake that are worth trying out.