Find3-Star Hotels in Cartagena

The hotel located next to the beach that is great location. The rooms are small but nice, unfortunately The rooms aren’t maintained well. The floor was broken and the shower faucet wasn’t broken. Not per ibis standards. The stuff is friendly. Keep in mind that there is a lot of traffic noise all times of the day and night. Request higher floor if you stay with the view to the ocean. Check your room upfront as if you want to replace the room they do it only after 3pm.

Well the food was terrible. My husband was sick to his stomach for 2 days. They took care of the cost though. Breakfast was ok. Room was very small especially for travellers with big luggage. We also had no tv for a day and a half out of the two days we were there. Not in Cartagena for tv but it’s nice at night before bed and in the morning. But that never happened. Staff was not that pleasant. We were at the pool bar for a few hours one night. No service hardly at all. The staff was more interested in watching the soccer game than paying customers and being in the restaurant hotel business my whole life that is not acceptable Will never stay again. Location is great though.

We had a great time, breakfast is very good and varied. However, the room had no window. It has a small entrance of light that gives where the air conditioning is located and in the photos it seems to be a window but it is not. I highlight this in particular because we booked thinking that it did have a window and the photos of the rooms are misleading.

The hotel is clean and tidy. Its staff is very attentive to guests. But they should extend their Check-in times (it's too late) and Check-out times (very early). Despite that, I was allowed to use the facilities (bathroom) since I was returning from a tour after check-out, but I was able to use a shower. In short, very good but with that detail to improve their schedules.

Big room with amazing view. Standard breakfast. There are supermarkets and many restaurants around. Price very reasonable. They charge 35$ for any visitors, even if you just invite your friend for prepaid breakfast. Not enough privacy and too much control.

La chambre que l'on m'a donnée au 1 er étage est luxueuse et bien plus calme que ma première chambre au RDC il y a 3 jours. On n'entend pas le bruit du petit déjeuner comme auparavant. Le petit déjeuner est copieux et il y a du café disponible 24/24. Il y a un grand patio agréable où l'on peut se nettoyer les pieds après la plage . Le WiFi est de bonne qualité. Le personnel est sympathique. Un très bon hôtel à bocagrande pour un très bon prix. Je reviendrai

The hotel is a half hour walk from the old city, and the taxi fare is 10,000 pesos. The hotel's service is very good, especially the breakfast service, but the room's hygiene is not ideal, the room is small and not soundproof. The beach near the hotel cannot swim, the wind and waves are very big and it is a rock.

Would not recommend depending on what you are looking for during your trip. The hotel is old, eveything is dated. The pool is filthy. That said, the staff is great. So you won't want to spend more time than necessary there but it is well located. The beach is across the street and there are plenty of restaurants. It's a busy area.

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

Room is upgraded with balcony for additional pay at check-in counter. Good experience with late check out at 1pm.