I Resort Beach Hotel & Spa

Celebrating my mums birthday. We had an amazing time, everything about the hotel was 5 stars, a special thanks to Alexando, Nicole, Joanna and Antonios. They made us feel welcomed every day and night during our week and the entertainment was great. My mum was very spoiled during her birthday week always with cake and wine in her room. We will come back again and we do recommend Thank you very much Lily and family

So, where to start on this review. I really want to write a fair review of what we experienced and why I have rated this 3 stars. Most of the blame falls on Jet 2 and their descriptions. We have used Jet 2 for the last 6 years and had 3 good holidays, two pretty good and then this one. The main problem is Jet 2 lists this as a 5-star hotel when in actual fact it is a 3* Plus maybe a 4* on a good day. I expect if you managed to book this cheap with the expectation of a 3 star you would be very pleased but when you have paid 5-star money it really falls short. The main selling point is the location which is perfect. Stalis is a beautiful beach and has wonderful restaurants all the way along the *****. The infinity pool is super nice if you can get a sunbed near it. The staff are really helped by Joanna and Chloe who are superb in keeping everyone’s spirits up and really need to be commended for their energy. We arrived to what can only be described as an ambush. On arrival there was no explanation of what we had paid for as an all inclusive or where to find the things we had included in the price. It was an immediate drive to upsell to a better room which we needed to do now as otherwise we would miss it. We hadn’t seen the rooms we had already paid for, but we sort of agreed as they were quite insistent it was really good. They then proceeded to tell us about the paid restaurants in the hotel and how good they were and the pay for spa. We left for our rooms with no idea what was included and where we could get it from but £600 lighter. This was a theme through the holiday, a constant feeling that they wanted as much money out of you as possible whilst doing whatever they could to keep their costs down on what you had paid for. The Seaview rooms where nice and had wonderful views but suffered as all the rooms did from a ludicrous lack of wardrobe space. We spent our time there living out of suitcases as you simply could not put all your clothes away. 3 small drawers and one rail is nowhere near enough for 2 adults for a 10-day holiday. I bring very little clothes on holiday comparatively but even on my own I think I would have struggled. The food is very hit and miss. It’s all a bit canteen. It is generally warm to cold and almost always overcooked. The grilled fish was so dry it was like cardboard. Again, you felt they were trying to save money – cheap chicken cuts, cheap fish, cheap pork cuts, always a cheap spag bol on every night and other cheap mince dishes. We had a direct comparison with the 5-star Iberostar we stayed at last year and the food was like night and day comparing the 2 hotels, how Jet 2 thinks they are both 5 Star is baffling. The desserts were very nice and really the only constantly good part of the food offering. The other really poor part was the effort to get a drink at breakfast, lunch or dinner. We are not talking alcohol here just basic water for the family. Its 32 degrees outside and they seemed to be on a mission to

Fantastic 10 day break! Great hotel, location and service. All staff were wonderful but a big shout out to a few exceptional staff. Antonio’s, Mikey and Stella. Antonio’s, get the right identity next time from security! Chow amigos until next time🕺🏾🕺🏾😎