Nami Hotel & Suites

Great location, friendly stuff.  Nice pools.  So so for the breakfast and dinner, coffee is not tasty- but that’s almost all over Crete :) the cold water are a bit salty.  Room was not enough clean when we entered, some remains in toilet and shower.  They clean the room only once in 2 days, and the cleaners don’t care enough for making it enough clean.  We really liked the room next to the back pool, but before that we got room next to central pool which was very uncomfortable, old bathroom and very noisy (we heard everybody walking up and down the stairs starting 6:30am.  The stuff is quit friendly usually, but over-busy.

Mixed feelings! Positives: 1. Beautiful location 2. Aesthetics gorgeous 3. Overall packaging presented well 4. Staff worked really hard to create a relaxed and friendly atmosphere 5. Bedding and towels changed as stated in the welcoming letter 6. Management accommodating! Negatives and improvements that should be considered: 1. Room booked was not the room we had been shown in our booking information 2. Housekeeping failures 3. Rooms not being cleaned daily as stated 4. Cockroaches found daily in our bathroom 5. No water available during evening meal and this should have been a priority 6. No branded drinks…wine too expensive per glass 7. Food very repetitive and not enough to accommodate later arrivals, especially during evening meals. 8. If you were not early for dinner you missed out on some of the better food 9. Pasta everyday and overcooked and not enough sauce, for instance a la crème should be evident and plenty 10. Saying it’s bacon when it’s fried ham. Saying it sausages when it’s hotdogs 11. Times of evening meals too early and consideration to extend time to 930 pm would be better 12. Not enough seating areas round the pool to accommodate guests 13. The owner very aloof and unpleasant manner The list goes on. If it was not for the hard working staff team who often doubled up their roles, the stay would have been very unpleasant. We did get an upgrade after arriving to find a soaked bathroom and a dirty toilet pan. However we were made to feel it was a gift…we paid a lot of money for the hotel and quite frankly got a 2 star/3 star service. THIS IS NOT 4 STAR…please if you are staying at NAMI and while the location is superb and the packaging, aesthetics of the building and layout are at first sight stunning, there are many hidden and at times obvious unpleasant features, some I’ve shared. Owner PLEASE STOP taking short cuts…review your menu, change your times for evening meals and upgrade those shabby unacceptable rooms. Speak to your guests, say hello be pleasant. Don’t make them feel inferior or unwelcome. Treat your staff better. Face up to the problems. THIS IS NOT A 4 STAR HOTEL. I would say 3 star at most. Deeply saddened we wasted over 2 and a half thousand pounds on this get away….we trusted your website. We believed your sales pitch and we were very disappointed. Thanks to the manager, servers and the barman for trying to make our stay more enjoyable!!

Comfy beds and quiet room, but stink from the discharge, old furniture, giving another room for the one booked, weird management and lack of languages, only English or Greek. Average restaurant food and not too much feeling of Greece. It s ok as a stop over, but not as a two week holiday spot.