Guest User
September 12, 2024
The hotel is in a lovely location with several walks available straight from the door. We dined in the bar area rather than the restaurant each evening of our four night stay, and the food and choice were excellent. We would definitely stay there again if we were to revisit the area. Having said that, we have only given it four stars for the following reasons. When I booked on the hotel website I opted to pay more for a room that promised either a view of Thorpe Cloud or a view of the ‘beautiful’ garden. We were actually given a room with a view of sheep on a nearby fellside, which was ok but not what we were led to expect. The room was a decent size with a nice bathroom. Sadly there was no hot water on the first day due we were told to a boiler malfunction. Over the following three days the water never got warmer than lukewarm. No further explanation or apology were offered, even when we paid the bill. Perhaps they could have offered a slight reduction on the bill, or a free drink with our meal, just some small gesture to acknowledge the inconvenience.