St Julian＇s Hotels with Gym

It started really well, until the fire alarms started, then the fire doors went into action, then the Lifts went out. Called reception they said they was dealing with it don’t worry. No communication with the Manager until after 2 hours, which I had to walk down 10 flights of stairs to reception. The manager did not apologise for anything, just that he was trying to sort out an outage from a toaster next door. Never mind that the alarm was going off every half hour. We even had a visit from an Engineer who blown out the cobwebs from the ceiling alarm. It is a same as a paying customer there is no respect from a Manager of such a large hotel chain. I am amazed as to his attitude and that nothing is in place to inform the guests as to what is going on, by way of a phone call to each room or some gentle reassurance from management. If that is their reaction then I dead to think what would happen should this be a real situation.

The hotel is in a good location. There is a small shopping mall opposite and there are shops below. It may be inconvenient if you have a lot of large luggage, because the vehicle cannot drive directly to the hotel gate. You need to get off the car on the hillside and walk in with your luggage. There is no service staff at the intersection to greet those who take the luggage. The front desk staff and restaurant service staff are very enthusiastic. The room decoration is relatively new, but the quality is average. The building next door is currently under construction. When getting a room, it is best to tell the front desk staff that you request a room further away.

The location is far from what I expected. The hotel it’s self is in the middle of a shopping mall, with amenities such as the pool and restaurant the other side of the mall. The area is bang in the middle of the night club strip, full of party goers and cheap bars and clubs. The area stinks too! But if you’re visiting for a week of drinking, I guess it’s the place to be?! However, being a small island, using bolt taxis, we managed to avoid the area completely and get to nicer areas with ease. The hotel it’s self is clean, modern and spacious. We went in September, off season, so we never had trouble getting a sun bed at the pool, but it is small and I can imagine in peak holiday period it would be a night mare! Charts music playing at the roof top pool, so it’s not the relaxing type, more for young people and day time drinks. Indoor pool basic. No jacuzzi or steam room/sauna ect which I would expect. But quiet and more relaxing vibes. The staff were pleasant and cleaning staff were attentive. Breakfast was the same every day, basic but enjoyable. With pastries, fruit and full english. I can’t really fault the hotel it’s self, other than it being based across two wings. Just the area in which it’s located let’s it down really. It’s for young party goers really. That modern, urban type of hotel. Karen, the trip representative at the hotel was awful. She seems polite and helpful ect, but didn’t care about the guests. She sold us a compete lie. Recommend the Fernandez boat trip and I won’t get into it but it was nothing like she described and was terrible. She tried to push the hop on, hop off bus on us. And was rather rude when we decided not to take it. We asked for recommendations for what to do instead and she said if we don’t go on the bus we may as well do nothing but stay in the area, what a load of rubbish!! Hope this review is helpful. From a 23&25 year old couple, wanting a holiday where we could explore Malta but relax within the hotel.

We celebrated our wedding at Westin Dragonara resort and they made my dreams come true! We chose Reef club / Pavilion because of its perfect location close to the sea, spacious venue and we also used a chance to take some romantic photos at Quadro and The boat house lounge. We booked two nights at the hotel and everything started with a warm welcoming by Tony, Doraldo and their front desk team. Every team member was always with a smile and very helpful. Special thanks to the night team Samson and Suneel who were very friendly and welcoming to us! The room was perfectly clean , had a nice smell and had all the amenities we needed . Just a quick call to service express call center and Katarina , Alexia and Alejandra will make anything possible! They were very efficient to our frequent requests and they even provided a high chair for a bride when doing her make up ;) The wedding was perfectly organized thanks to Johanna and Pierre and their team who were very patient, professional and flexible to our requests. It felt like they read our minds :) The food was super delicious , and also special thanks to the pastry chef for a beautiful and delicious cake ! Last but not least, I would like to thank back of the house team, such as reservations team (Eva and Maja ) and accounts team (Joane and Jovana) who were very efficient when replying to us. We would definitely recommend The Westin Dragonara resort for a vacation or any kind of celebration and we are looking forward to coming back in the future! Tank you all! Sasha and Marten with love!

Nice location if one is looking for a seaside holiday. Quiet, peaceful with lovely views of the sea. If one is looking for a location that is easy to travel around, then staying at Valletta might be more convenient as the bus and main ferry terminal is situated there. However, if one is touring by car / taxi then the consideration where the bus terminal is would be less important. Filling breakfast (though it doesn’t vary very much from day to day) and serves its function of filling one up for the start of the day! Rooms are neat and tidy, some areas show wear and tear but does not affect the overall functionality of the room. Good and clean comfy beds. Excellent service by the hotel staff who made the stay enjoyable. We unfortunately had an accident with the sliding bathroom door but the hotel staff did their best to make the rest of our stay as worry-free as possible.

The hotel is quite old - not sure if it is recently refurbished. Our balcony is right next to the path to the beach with a connecting door… very noisy in the morning and totally lack of privacy. And it was not communicated to us upon arrival. The safety box in the room is malfunctioned… so I carried all my valuables with me. Unfortunately, on our way back to hotel, our passports and cash got stollen… I requested for make-up service the second day (we stayed for two nights) but nobody came. So we didnt get the room made up. Very disappointed. The view from the room is probably the highlight. And the access to the pool of the sister property is a perk. Reception team is not friendly. Never provided proactive service.

I visit Malta frequently but this is my fist time at the Marriott and I am staying here as I write this. I don’t normally write such lengthy reviews! Serious investment has been put into the hotel building and facilities and the quality clearly reflects this, but it is the staff who clearly stand out and make the stay for guests so enjoyable. It’s not perfect, but the bar is set very high here. At a time where the hospitality Industry is having recruitment issues it makes the level of service even more impressive. The staff everywhere are incredibly helpful, friendly and welcoming. Their recruitment and staff development/ training and retention model obviously works extremely well. The only negative issue I had in the whole visit was not caused by the hotel, but by a ‘chocolate ice cream’ incident late one night on the main terrace. I felt for the staff as they clearly aim for the highest of standards and when things are beyond their control and spoil things, it must be so frustrating. I do thank Alex his team for trying to resolve the issue. They were first rate. Reception An area I feel can spoil a hotel. It certainly did for me at a recent stay in a Meliá hotel where staff were too corporate, too unhelpful and too impersonal. Not here! The welcome and care were exemplary. Bars Excellent service and quality. Lovely settings. Again, staff could not be better. Pool The 12th floor pool is the only negative as it is too small for a hotel of this size. The new pool area. which looks almost complete and extremely impressive, will make a huge and positive difference to the hotel. However we still enjoyed the pool area and the drinks and meals were very good. Staff extremely helpful Rooms We stayed in a suite and it was immaculate, comfortable and very relaxing. Room service and cleaning were first class. Lovely staff once again. M Lounge/Room I’m not sure what I’ve paid to have access so cavy Comment on whether it’s worth it or not ,but it’s been a very very pleasant experience. Breakfast in there is perfect for me. Quiet, peaceful, lovely views and amazing staff. Being able to call in during the day to cool off and enjoy some evening drinks is very enjoyable. Staff could not be better. Snacks on an evening are varied, delicious and really well presented. In comparison I usually stay at IHG due to points etc but have been lucky to now receive corporate rates at Marriott. I visit Malta regularly and would usually stay at the Palace - I am due to stay there again shortly so it will be interesting to compare. I have visited the Phoenecian and it’s beautiful and is a similar price range really . It’s stunning but I think I prefer the atmosphere here. I think the Marriott is the stand out hotel for me and I will be switching loyalty programmes I think because of this hotel. I do love the Palace because of it’s location and overall quality, but think I will probably by choosing the Marriott in future

I will start by saying what a great hotel, a great location and the rooftop pool is a great little area. But the hotel staff are useless, We had paid for our trip in advance and paid for breakfast and upgraded to a room with a balcony and a view. I will note that we had 2 bookings 1 for the first night and a booking for the 3 following nights as we changed our travel plans due to flight costs and had a extra day.on arrival at 4pm ( check in is 3pm, we were told our room wasnt ready and we needed to pay, i told tge guy we had paid and had to get proof that i had, we were also told we hadnt booked breakfast or paid the upgrade again i had to find the proof, eventually all was sorted and we finally got into our room Next day we went down for breakfast and were refused entry as we ”hadnt paid” again we had to wait whilst it was checked, to then be allowed in. Later on that day we recieved a call to the room asking if the room was ok and do we need anything, we asked for a littpe milk for tea and within minutes it arrived, 10 minutes later the phone rang again and it was reception saying that we hadnt paid and if we dont go down straight away and pay it we have to leave. Again i had to go down and sort it.. finally all sorted... till departure, we werevthen told we hadnt paid the city tax, and even tho a trainee receotion lad said to the lady he was there when we paid it, she said if its not on the system we pay.. its only a few euros but its incompetence. The room itself is nice, spacious and comfy beds with a fantastic shower. The roof top pool is a great sun trap too.. Breakfast was nice, and lots of choice with real orange juice A good stay but ruined a bit by staff not doing there jobs

This is the best hotel that we’ve ever stayed at. We booked the Cirque de Malta room. The staff here are incredible, consistently going the extra mile to make your stay luxurious. Everything we asked for, within a few minutes it was delivered to our room, if we had an issue someone was there to sort it out. The room was spotlessly clean. The spa facilities are fantastic, the masseuses deliver an expert, relaxing experience. I loved the shower walk experience. There’s lots of choice for breakfast. Location is great, a few minutes down to the ferry crossing to Valletta and some of the main bus stops. Hot tub on our private terrace was great. It was difficult to make ourselves leave the hotel to explore the island! Decor is quirky and well conceived. I cannot stress enough how brilliant all the staff were, from housekeeping to maintenance to the spa team to the front of house staff, everyone we spoke to just delivered fantastic hospitality and customer service. Would definitely recommend and if we come back to Malta we will be staying here.

It is much better than the InterContinental Express next door. The rooms are spacious and equipped with drinking water. However, the facilities are relatively old.