St. Ives Holiday Village

We have just come home from a week's holiday here. Sadly, we were extremely disappointed. We paid for a silver cabin (just over £1100 for the week) which was fine, it was generally clean (ish) and big enough for the 4 of us. I'm not sure if we were a little naive to the self catering element but there's no tea/coffee provided and we were a little shocked that there wasn't even any hand wash in the bathroom, no washing up liquid (or sponge) and no towels. (We had to pay an extra £15 for towels). Bedding is provided but the beds were unmade when we arrived, the sheets are not fitted which makes life a bit harder when making the beds. The mattress in the master bedroom was too big for the bed frame so the mattress hung over the edge of the bed. The oven is old, the markings have rubbed off and there is no instruction manual so we just had to turn the knobs and guess, we only used it once as it didn't feel particularly safe. We were hoping to make use of the pool but we only booked into a session once as the pool is just gross. The whole pool area is grubby, there is mould all round the edge of the pool and there aren't any shower facilities which meant we had to wrap our kids in towels and shiver our way back to the cabin to get showered and changed. We didn't go back! The restaurant is small, we ate there on the first night and didn't go back as the prices were a bit steep for very average food and it took ages for it to come out. The bar/entertainment area is very dated and the toilets in the bar area are disgusting, smelly and unclean. The play park is alright but very old and small. My husband took the girls one evening and a fight broke out between some other guests so we avoided after that! The whole place is just a bit old, rough and grubby to be honest, not worth over £1000 for the week. A couple of positives were: - the kids entertainment in the evening, my girls (3yo and 5yo) enjoyed it. - the bus stop outside reception that takes you to st ives. It was £10 for a family day ticket. Other than that we were really disappointed and we definitely will not be returning.

Love it here at john fowler staff are lovely the lovely girls on reception nigel and the maintanance guys and the main man who we met in the bar on maintanance the bar staff everyone is so nice actualy want to come and work here and live here thankyou so much to everyone here to making it such a lovely holiday needed the toilet seat fixing i went down to ask at reception it was done by the time i walked back needed towels out of hours told bar staff straight up on the jeep brought them for us brilliant love and thanks to all of you great job

No mention of steps to get into hotel No toilet for change overs Shower was black mold Ceiling had collapsed outside our room Carpets disgusting Staff meetings outside our room