Hotel la Place

The ambience, staff, atmosphere, food, location and cleanliness of this hotel was great. However, it was evident that due to the hotel closing in October to make way for 16 self catering apartments, that things like the pool, the pool area, sun beds and umbrellas were just not cared for. Lounges that we sat on had nuts and bolts missing - when this was pointed out we were told that Carlos would deal with it. It never was. The bottom of the pool was dirty in places and we never saw it being cleaned. The pool area was not pleasant to sit round because of this. What we thought was a pizza oven outside was permanently covered up and the seating cushions were not clean. The inside of the hotel was clean in all the areas we frequented and our bathroom was spotless. This hotel has repeat guests year on year and to turn all that away to me is a big mistake. I am speculating here but I should say the owner wants less overheads in terms of staff. The money it will cost, in my opinion, could be better spent by making this hotel the best on the island. Updating flooring in all of the rooms, a total revamp of the outside area, including the add on conservatory which looks tired with a dirty draped material ceiling and a super stunning new pool with proper table and chairs and luxury lounges with a proper tiled area around the whole of the pool. The removal of all the plastic false flowers outside the foyer and the removal of the Ivy that covers the front of the hotel. This hotel could be made lovely. A grave mistake I feel by the owner because none of the repeat guests will return to pay for self catering apartments, why ? Because guests don’t want to cook when they are on holiday, they want to be pampered, remembered and most of all want the interaction with staff and other guests alike.

Three of us (friends) spent 5 nights at La Place Hotel in June. It's a small hotel situated in its own grounds in a country lane near St Aubyn's Bay. As soon as we arrived we felt relaxed and looked after. The staff were unfailingly friendly and helpful and always had time to deal with any questions or special requests. The hotel itself is calm and spacious with an open air heated pool, accessed directly from some of the downstairs rooms and from the bar. Our rooms were large, light, airy and spotless and the bathrooms looked newly fitted with roomy shower cubicles. Two of us had rooms with baths as well as showers. There was always plenty of hot water, fresh white towels, and Bay and Lime toiletries from The White Company. Everything you could want for breakfast with hot breakfasts cooked on request exactly as you ordered. Dinners are a set tariff for 2 or 3 courses and there is plenty of choice with an alternating menu on different days. Light meals are also available at the bar. There is a bus which stops right outside the hotel but La Place also has a people carrier which is sometimes available to transport guests to nearby St Aubyn's where there are shops, restaurants, and a bigger choice of buses. We would like to thank all the staff who helped to make our stay so enjoyable but want to give special thanks to Viktor and Victoria, always ready to help at reception, and to Patrick, who simply looked after everything! Andrea

Stayed for 4 nights. Had a lovely stay. Feedback - our room was a bit disappointing with water stains on the ceiling . We were offered to change - But I had already unpacked. There were also quite a few cobwebs. The real shoddy thing was the cushion covers , they were generic pillow covers pulled over smaller cushions , made it feel rather cheap. Dining - Patrick the restaurant manager was attentive but I always felt rushed to order. Compliments: Lovely & helpful reception staff and restaurant staff. Lovely breakfast . Top notch. Lovely bed linen and comfortable beds. Fresh bottles of water daily . Comfortable homely sitting rooms Great taxi drivers Lovely poolside with great flowers. Although the gardens could do with some attention. All in all a lovely break.