Spa Hotels in Broward County

It takes about 20 minutes by Uber from the airport to the hotel, costing around USD 20。 I’m staying for five days to attend a conference. I booked Deluxe Junior King Suite with Ocean view, inclusive of the resort fee is the: two bottled waters replenished daily inside the room, two beach chairs, two adult bicycle rentals, two wellness classes. Each day when I return after a full schedule, the room is cleaned and tidied up nicely.

The hotel is clean enough and we received a nice welcome on arrival. However the room service was ‘hit and miss’ with non replacement of creamer and tea bags and a rather confusing charge of $7 for water left in the room which was placed on top of a notice urging us to hydrate drink more with the blessing of the hotel! The charge was retracted on challenge which was nice. The breakfast arrangement is absolutely carnage with at least a 20 min wait to be seated followed by a 60 min wait to receive your food. The hotel does not prioritise its guests so you are at constant challenge of ‘walk-in’ guests taking precedent to be served. We found this unacceptable. We did challenge the excessive wait time but to be told the kitchen was totally backed up and we were not the only ones! Pool terrace was nice and a welcoming space and staff did their best but appear to be chronically understaffed which lets the hotel down badly. We would not stay again u less this was resolved.

Amazing accommodations and Quality Service. They have two very large pools - one of them heated and a hot tub. Great location being right at the beach. Will be staying here again I'm near future.

It is very suitable for friends who rent a car or travel by car. Parking is free and it is very close to Exit 95 of the highway. As for other aspects, the basic overview is average. The front desk staff hardly speaks, perhaps because they face all kinds of guests every day. But don't expect too much, it's OK.

Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice

Gabby and Derek were charming as usual and the checking in process was great. The bathroom in my room had hair matted in a corner and an additional used wash cloth was hanging on the shower curtain rod. I still consider this hotel as one of my favorites and a hiccup or two won’t prevent me from coming back. The amenities and breakfast are nice and the staff are always pleasant and welcoming.

I stayed at this hotel 2/19-2/23 and was in 4 different rooms in 4 nights. The first room smelled like smoke even though it was non-smoking. We were switched right away. The second room windows had phallic symbols drawn all over them, there were no shelves or towel bars in the bathroom and a permanent shower door that only covered half the shower so water went all over the floor. We had disturbances in the hallway at approx 1:30a both nights and no one is at front desk from 11p - 7a to handle the situation, they expect you to call the police. The third room was small (we didn't care) with balcony and ocean view. No hair dryer, which we requested and never received. However, french doors that connected to the room next door. They had a lock but didn't shut all the way and had a huge gap.(pics attached) This is a huge issue for many reasons. Safety - as the occupants pulled on the doors at 10:30p and could have pulled hard and pulled them open. Disturbing - they were so loud and with the gap, we might as well have been in the same room because we could hear their entire conversation. They were loud from 10:30p - 11:30p and then again from 1:15a - 3a. This room is clearly an extension of the suite and no one should be allowed to stay in there that doesn't know the people staying in the suite, let alone charge them for it. Finally the fourth room - had ocean view and balcony but the shower handle came off when I turned it on, again no shelves or towel bars, the half shower door and we were woken up at 12:30a but what we think was power-washing going on in the kitchen outside because the generator was so loud. The front desk receptionists tried to be as helpful as they could in switching our rooms. One of them did reimburse us our resort fees of $60 (which turned out they only did half). But it took time out of our vacation each day to talk with them and come in from the beach to pack, switch rooms and unpack our things. 2 of the 3 floor hallways we were in smelled like marihuana every time we got off the elevator. The Tiki Bar food and drinks are good although they are slow. The staff was vocal on 3 different occasions to us about them being short staffed. I sent 3 emails to the general manager Mike Lang and left several messages with the front desk. He finally called to tell me he had passed on my email to someone named Sarah to reach out (his boss). He explained he was sorry for our issues and understood where we were coming from but that he couldn't do anything except offer a free night. Considering the trouble we went through, the fact that I don't know when my friend and I could come back and one night is not enough, I said we would prefer reimbursement. He did reimburse us the other half of the resort fees ($30). I asked him for Sarah's contact information and he wouldn't give it out and told me she would be in touch. I have sent 2 follow up emails to him that I haven't heard from her and have got nothing. This is not how anyone expects to spend their vacation. Time consuming and frustrating to say the very least. It is even more aggravating that they are not responding to try to make it right. I've reported this hotel to the BBB and am awaiting a response.

A very nice place to stay when in the area. Front desk persons are very friendly.

The bathroom is too small, the surrounding environment is good, there is a golf course

Hair had fallen in the shower room and refrigerator. Not a few, I checked on the day I arrived, so it would be the night before or the cleaner. The pillowcase was replaced, but there was a plastic bottle lid in it.