Spa Hotels in Pulau Perhentian

The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty,  clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.  Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.  The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.   (P.s. the route to long beach is fret with rubbish and flies)

Impian Hotel warm gesture was really good as Staff name Hafzan (I hope i spell ur name correctly) so helpful from check in until check out when smoothly 😇. If come to long beach please include Impian Hotel on ur list. Recommended 👍🏻.

The hotel is located in the mid-levels. The environment is beautiful, the restaurant is beautiful, the food is first-rate, the waiters are very friendly, understand Chinese, there are two-person boat hire, you can go out to the sea to watch the sunset, the beach is beautiful, the water is crystal clear, hope to come again soon

In general, we've had excellent time in the PIR. The resort is good, located on a beautiful sandy beach with incredible snorkelling opportunities; the territory is nice and spacious. With that being sad, the hotel should be better maintained - some bed linen and towels are so old they have holes in them, there are barely any sunbeds on the beach, etc. Also, the restaurant's food leaves much to be desired. The spa is, however, rather nice, as well as the dive centre.

I wanna give some information about the garden villa and ocean villa, garden villa is way better than ocean villa , it has private yard, it’s a little far from the lobby for more privacy and peace, but ocean villa is near the restaurant and it’s not private, the residence of gardens villa should pass by ocean villas to get to their room and it’s not even beach front, it doesn’t have private yard so the guests couldn’t open the curtains and use the view 🫣it should be half price of garden villa but it’s more expensive 😑 the toilet and bathroom doesn’t have door but has view to garden. The stuff are great. 👍🏼 The food is the best in the island but totally is average. Snorkeling with firus was amazing.😝 Everything is perfect, I highly recommend this villa.🫶🏻

Hotel best gilaaa!!, service veryyy the tiptop. Service kena dengan hotel 5star veryy friendly ye staff dia. Setiap petang akan dapat free drink and sedap ye smoothie dia. Breakfast palinggg onzz yee mcm mcm pilihan. Bilik overall okayy cuma takde tv. Plus staff akan kemas bilik and topap balik air botol if dh habis. Then, Area hotel banyak kedai makan waktu malam juga so u guys takkan boring. Mknn sedap2 cuma aga priceyyy sikit la. Jadi kene standbyyy wangg yg byk coz of dlm tu tkde atm.