Spa Hotels in Gzira

The location is convenient with restaurants and plenty of buses nearby but it's also a quite poor and ugly neigbourhood. It seems to be in the process of being gentrified with lot's of construction in the quarter but there are also many abandoned and broken buildings around. Generally it feels a bit sketchy. The Hotel itself is a new construction, designed well and very clean. My biggest complaint however is the service and staff. Unfortunately I was given one of the worst rooms, where the balcony was facing a wall, so there was almost no daylight in the room. When enquiring if a room change is possible, the receptionist blantly lied to my face and said they were fully booked. When I checked online for the same dates and room category, there was still plenty available, even in higher categories. So instead of trying to upsell me or finding another solution to satisfy me as a customer, they treated me like cattle.

We thought we would pay the extra and treat ourselves to a suite, based on the hotel website photos which show a sofa, chairs and coffee table. We were pretty disappointed with the room we were allocated. Although the room was large, the suite I was expecting only had a chair, footstool and a large round something! The view from the balcony was restricted as our room was at the side of the hotel and we overlooked the hotel outside bar rather than having a full sea view. It rained heavily on our first full day and it would have been nice to not have to sit on the bed while passing the time. I requested a room change, even to be downgraded but was told that the hotel was fully booked and nothing could be done. I had already checked the hotel website and various booking agencies which all showed availability. I met a manager later in the week, in the lift, who was shocked when I gave a negative to the question about enjoying my room. I got the usual response that they could have done something if only they had known. By then, our stay was almost over and I suggest that the front desk staff are trained to look for solutions rather than to just ignore requests. The room (suite) overall looked a little tired with lots of marks on the walls and the air conditioning was so loud that I had to wear earplugs in order to sleep. There was plenty of storage and a coffee machine but no folder with general hotel info. We therefore took a couple of attempts before successfully operating the coffee machine and failed miserably to quieten down the aircon. The bathroom had a shower, no bath but the water was hot when required. There was however, no space to put anything such as a toiletry bag. Breakfast was a bit haphazard in that food items were not replenished at times. Coffee could be made to order as well as omelettes, poached eggs etc but if you requested the orange juice dispenser be refilled or asked for a teaspoon, you were left waiting a while. I got the impression that the staff were trying to look busy rather than being well managed. The location of the hotel is ideal for bars and restaurants but not if you want a quiet area. The bus service around the island is pretty good and the water taxi to Valletta excellent.

It is said to be an executive suite, which is no different from an ordinary economy room. The window does not have a sea view. It faces a small alley and has no view. The location is okay. The breakfast service staff feels a bit discriminatory against yellow people. Every white person asked if they wanted coffee. We I stayed for three days and had breakfast for three days. I always asked for coffee by myself.

They hotel location is perfect and the services are very good. They also offer the best food. Every facility is available.