Spa Hotels in Watamu

We had decided for NYE we wanted to do something special and we had been seeing a lot of Temple Point on Instagram and knew that that was the place for us to be for our New Year break. We live in Kenya and know the coast well but wanted to try somewhere new. Keeping it brief, we paid for the Deluxe room which promises a lot and I can confirm there is no need to pay for a more expensive room as they are all practically the same (there is no VIP check in and check out, there is no entertainment system, no executive lounge or facilities, no separate living room basically everything on the website is false information and not as you will receive the room). As soon as we were given our room we assumed there must have been a mistake and they simply gave us the wrong room, to our complete shock they advised that this is the room we paid for. Naturally we were not happy and spoke to Eunice, who advised us that the photos online are only 2-3 of the rooms, they are not all like that and we have been given a room that is not photographed. She also found it appropriate to laugh at us when we were showing her what was explained on the website, and that is what we went by when making our booking. It is categorically unlawful to state all Deluxe rooms come with these things and views and then give a room which quite frankly is the worst I have stayed in within Kenya. There was no compromise from the team until our third day when they said we could move rooms but at this stage we only had 2 more days left and quite frankly there was no point in doing so. Putting the room aside, throughout the resort it is dated and not well maintained and you can see all they have invested in is the Gym and Lichthaus (both which are great, no arguments there), it is a hotel which needs attention urgently. The staff everyday would ask us to pay for breakfast when we were on a half board, and everyday it would be the same frustrating conversation. There is no accountability by anyone in the resort, a simple apology and acknowledgment of false advertising would have gone a long way. Don't make the same mistake as us, and there are much much much better hotels in Watamu to stay in.

Thank you team Hemingways Watamu for an amazing treat during our visit. Had the best time around, excellent meals,clean rooms, friendly staff. 30 minutes from Malindi Airport, excellent hotel transfers, perfect meal plans and delicious meals. The spa was a good plus for us. Gym lovers, you will enjoy every bit! Redemptor, Tom, Julius, Desmond at the bar all amazing. See you next time!

I've stayed at this property before but hotel standards have really dropped. Despite having a booking for a week, I was first put in one of the worst rooms (would really not call it a villa). Room, I guess had not been occupied in a while (I guess as I was a solo local traveler, reception felt I'd accept a 'subpar room'???, was welcomed by swarms of mosquitoes; on and off sewage smell/whif near the entrance. Next afternoon (after complaining) I was moved to a better villa, however with a sagging mattress, after 2 days my mattress was changed by the housekeeping steward who took pity of my plight. Villa phone didnt work, despite multiple requests to front desk eventually fixed on 3rd day (needed working phone to call restaurant for room service, had to walk to restaurant to place order defeating purpose of room service) Meals are below average; extremely limited breakfast range and menu options. Extremely frustrating as I was working and could not get away to restaurants. Requested a late 12PM checkout - reception refused was even willing to pay for it. Note - I previously had to wait till 3PM to get access to the 'better villa' as guest was checking out late, yet hotel could not extend a 12PM checkout for me? Last straw, I gladly left hotel before 10AM and went to next door hotel; that has better guest appreciation and food quality! Pros: Amazing beach view, Terry at the Spa was fantastic, housekeeping stewards are extremely pleasant. Cons: Food, quality of rooms, thread bare linens, on and off 'whif' of sewage as your walking by the gardens, hotel standards have really dropped - definitely not value for money. Would not recommend or return!

Health is OK, the bed is very soft. There is air conditioning, hair dryer, small refrigerator. Meals are OK, Italian food. Close to the beach, it is relatively quiet at night, the pool is managed, but it is not changed every day. The hotel is small and there are no other facilities. The boss should be Italian, the dog Italian manager sees us as Asian faces, like owe the mother money, bad review!