Spa Hotels in San Pedro Sula

Watching the hotel staff ensure the functioning of the Intercontinental San Pedro Sula’s rooms, spa, gym and three restaurants/bar, is exhausting. A lot of work goes into maintaining the various functions of this aging and comparatively large property. With that said, the friendliness and professionalism of the hotel staff were the highlight of my two-week stay here. Unfortunately, the same staff accolades cannot be given to the management/ownership of this property. Aloof and not customer service oriented, the management at this hotel (and owner) clearly fall short. For one, the decision to allow construction in and around the restaurant area during dinner time was a poor one. If the hotel had a theme song, it would surely be the sound of seemingly endless construction (this hotel does, indeed, feel like it is constantly being renovated). Each of my dinners (and lunches) were impacted by the noisy construction taking place at the most inopportune times possible. Additionally, I would encourage management to reconsider its strategy with the Executive/Club floor. I stayed on the Executive Floor, which, theoretically afforded certain benefits; many of which were inconsistently available - namely availability of the Club Lounge for breakfast and afternoon/evening snacks. The lounge was often not available for either - perhaps because of a lack of guests (?). In any case, this is an easy way to reduce the value of these room upgrades and I would strongly encourage anyone who chooses to stay here from opting for Executive level rooms. Rooms were standard and kept clean. The Intercontinental San Pedro Sula is probably one of the best options in town, but it could - and indeed should - be so much better.

We stayed here one night for a wedding being held at the attached convention centre. Firstly, I want to comment that this is a very safe property with high security at the only entrance, so we felt completely safe walking their lovely grounds. The pool area is very nice with ample room for swimming and a shallow area and splash pad for children. We took advantage of the poolside bar. Our room was a bit on the small side but perfectly adequate for our one night stay. The room and bathroom were very clean. Comfortable bed. VERY powerful AC (which is important in SPS). All the rooms have windows which open fully, so just be aware if you are travelling with small children. The included breakfast buffet was also very good, there is even a tortilla station for fresh hand-made tortillas. We also ate at the restaurant the convention centre. Their food is very good and they have an extensive cocktail menu. The gin cocktails are delicious. The highlight of our stay was the EXCEPTIONAL service provided at the convention centre. The food and beverage staff clearly take great pride in providing excellent customer service. We were simply guests at the wedding, not VIPs, and yet we felt like rock stars. The servers were so attentive, anticipating our needs, and going out of their way to make sure every guest had everything they wanted. We never went without our drink being refilled. Truly the best service I have ever experienced at a function. Coming from North America, the service at other functions I have attended does not even come close. You have a really great staff here. The food was outstanding as well. Very high quality for a large function. Lastly, I also want to point out that I appreciate that you can contact the hotel through WhatsApp. Being from North America, I was able to contact the hotel easily using WhatsApp and also call using the app them to give my credit card information for booking, which saved me money and time from having to call internationally. Much appreciated. I would 100% recommend for anyone staying in SPS. Muchas gracias por todo.