U Coral Beach Club Eilat – Ultra All Inclusive

Great location ! The stuff are very polite and welcoming We want particular to praise the guy in the front desk - I’m sorry we didn’t catch his name - but he is I think Russian. Every time we asked him for help he was so nice and helpful although sometimes the lobby was very busy. Please make sure he gets this compliment.

We have been guests of this hotel for the best part of 20 years already from when it was Club Med, sometimes just the 2 of us, at other times with our family of 8 to 10. In general it used to be very good but has progressively badly deteriorated. The beach is no longer private. The quality and variety of cocktails is very poor and abysmal. Staff at reception is good, elsewhere grumpy and acting as if doing you a favour. The pool staff is excellent, pool entrainment poor. Evening entertainment good in general. We booked for 4 nights. On arrival we requested an upgrade as the hotel was half empty. We expressed our gratitude to the reception staff who agreed. That’s when the problems started. Room 923 was malodorous, upon complaining a cleaner arrived with a bathroom spray. It didn’t help. On the following morning we again complained. A technician checked the air vents and found them in good order. Several hours later at around 10 pm, another technician arrives to check the sewage. Both technicians acknowledged the malodorous state of the room and a leak of water from the sink, when one actually said: it seems your holiday is gone! We demanded that the manager comes to see the state of the room. After almost 3days of complaints, the very efficient Ophira came, saw and smelt it all and offered a different room the standard of which is lower than we originally booked. We refused and protested vehemently. Ophira was adamant that there are no other rooms, having experienced the literally flooding of the room and its stink. On the morning of our last day, Ophira phoned to say that the boss has agreed to move us to a room similar to the one we are in, suddenly Ophira found a room!!!, moreover the hotel will compensate us with 10% cash refund and 30% on the next booking. On the morning before we left we went to finalise the compensation, ophira took our details (on a yellow A4), but wouldn’t give us anything in writing. One month after we had left, we had not heard from the hotel. We called Ophira who requested again our details, and another month later, after phoning and rephoning an email duly arrived, saying the hotel will honour the 30% but no mention of the 10% cash refund. All our calls and emails to rectify the hotel’s mistake and failure, remain to this day unanswered. Ophira has blocked our phone calls. Basically there’s nothing more we can do, just to warn other guests. Tiny complaints are probably dealt with promptly. Major complaints are ignored till you spill your blood.

For those who want to save on shopping and dining out -U coral beach is the perfect place.5 meals -breakfast,dinner,coffee and cake,supper,pizza stand at night,free bar from 9 till 00,entertaining programs for grown ups and kids-so no need of going out in search of fun and food.Only shop around is a small super,since the hotel is located on the suburbs of Eilat(there is also a small shop inside the hotel)/So you need a car to go places and you have a gas station across the street.Good food, a lot of variety during meals.Cleaning service is on the upper level-during the meals-lots of small children who drop food-there is always someone to take care of the mess,thank you guys! Special thanks for a guy who cleaned my room on Shabbat and made the bed-you are awesome an do a great job,cuddos!!!! Some small cons-pillows too soft for my taste-used 2 and still wasnt comfortable enough,no chairs)))We took U family superior.I give 4.5 stars