Guest User
February 18, 2025
Professional service and good food. However, the hotel itself is unfortunately worn-out and not renovated for a long period of time. In the rooms, heating is only provided through the air conditioning—radiators are completely cold. There is no heating in the bathroom, which is quite strange for a five-star hotel in February. The pool is nice, but the jacuzzi doesn’t work properly because its buttons can’t be touched with wet hands:) Every few minutes, a receptionist has to be called to restart it. Additionally, the side water jets don’t work at all. The facilities show significant wear and tear. Moreover, there are too few loungers around the pool, so there’s nowhere to sit, leaving some guests unsure of what to do after getting out of the water. One of the elevators has been out of service for a long time and remains closed. Restaurant and bar prices are very high—two teas cost almost 50 PLN! The staff is professional and friendly, but for a five-star hotel, apart from the high prices, the experience is rather average. We probably won’t return.