Hot spring Hotels in Solidaridad

Ths was our fourth visit - the previous ones being in 2017, 2019 and 2021. We had heard that there had been some changes but then, all hotels change over time. A week before our arrival we requested one of the refurbished rooms and were located one. Refurbishment started on one block back in 2019 and it appears that nothing has been done to any of the other blocks since then which is not good as they were all very dark rooms and in desperate need of refurbishment. Our first surprise was that you can no longer book all of the restuarants as in previous years. You could only book for Mia Casa and Klay Talay. To book all the restuarants you had to be a ”Member” (whatever that was). The Culinarium had had its roof tiles removed by a hurricane and as such, was closed and the Seaside Market no longer opened in the evening. This meant trying to get into any of the other restuarants was a nightmare as waiting times were from thirty to one hour forty minutes. Even after waiting so long, both the service and food quality was not as good as previous years. The staff seemed stressed and who could blame them. On one visit to the Klay Talay, we waited at our table for twenty minutes before we were offered a drink and then waited a further forty minutes before our food order was taken. We tended to have lunch at Driftwood where there was waiter service. The staff here seemed a little calmer though when we queried why portions of chips (French fries) only contained six pieces they just shrugged. One of the reasons we have had four visits to this hotel was that there is a tennis court and we like to play every day. It has never been in great condition but was always playable - not this time. No maintenance had been carried out in years, the surface was bubbled and cracked and it had holes. The rubbish bin had not been emptied for ages and the gate wouldn't close. I could go on but this shows the depth that this hotel has fallen. There are clearly budget issues which are affecting the maintenace , the staff and the food, I understand that there are new owners and that they intend to sell some of the rooms on the American side as time share. We wiill not be returning.

Nice place but we found the reservation system is so bad to get into the other restaurants and many complained. IT is not a hard system to make this holiday easier to make these reservations. If they tried. Privileged only get into one restaurant and pool which is loaded with children. Don’t get us wrong this place great for family but with no adult pool not for me. Is it worth the extra funds? Lots that don’t pay to be around our special pool. New Years bash was a the hugest flop I have ever seen in my 45 years of traveling the world. No dance floor, but music is what staff enjoy . They sell bottles of wine and table for a show,for a huge price? Show was not there. Us,,,the baby boomers buying these over priced tables. Not some younger that enjoys head banging music. Where I come from they have a large variety of music. The show was maybe up of some dance group that watch to much tv shows on dancing. Came to the stage once every two or more hours. Staff was great every where and after battle with the unpleasant lady at the grill, we got into the grill after going back to customer service. Due to trying and trying to make res. Tons of open tables from start to finish, so was not full as she said. Ivan had to be a true rep on how all staff should be towards customers. He was the waiter who took over after the upset host sat us down with frowns. The burger place was ok but the fries or wedges were ice cold sent back and came tough and had to be microwave. But the burger was hot and good. Why no pool services for drinks ?… afraid to let your guest drink into your proFits?… Room was great, housekeeper was also very good. She made our fresh and we thank her very much, great job. Pool where we had privilege had not been cleaned since 31 had one gal to clean outside of pool she just swam around thinking she was a customer. Oh yes talk about the people smoking e cigs around the pool too.As a professional Manger of huge construction company it boils down lack of supervision. In the end if these two staff did not fulfill our vacation we would not even give a star.

We were thoroughly impressed with the chef’s care and attention during our stay. Managing dietary restrictions can be tricky, but Chef Rubicel and Chef Vidal went above and beyond, preparing delicious meals tailored to our needs and sending them straight to our room for added comfort. The kindness made a lasting impression, and we’re grateful for such exceptional service. If you have special dietary needs, this hotel will not disappoint!