Latest Reviews for Solidaridad Hotels

The Riviera Maya Edition at Kanai
4.7/558 Reviews
Overall, we had a phenomenal stay. Pros: The food was amazing. The main and beach restaurants plus the lounge had unique and fresh ingredients. The wait was worth it to have freshly made food rather than premade or cold meals. Staff: The staff was very welcoming and accommodating. They were kind and wanted you to enjoy the experience. Pool/beach: We really liked the cleanliness and upkeep of both areas. The staff was very attentive and helped you with anything you needed. Rooms: The rooms were very spacious. We had a connecting suite which was great. We liked that you couldn't hear outside noise like neighboring doors shutting or even noise above or below your room. Cons: The hotel is new but the bathrooms did not seem to be on par with the rest of the room. The shower floors had debris, mildew around the tub and shower tiles, and algae on the rain shower head. The shower and bath area really need upkeep and for the hotel status should not look this way. Check-in: Our room was ready way past 3 pm. After traveling all day, you want to go to your room and start your vacation. I understand large rooms require time to clean. It would be great if there was a place to change while you wait, so you can at least enjoy the beach and pool. Store: Guests forget basic toiletry items all the time, so it would be great if the store carried them. You can have items delivered from off-site through the concierge for a fee. All and all, we would stay there if again with the minor fixes.

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